Contact Sales Customer Service

Why should I report an Issue with Salesforce Field Service?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salesforce.com, inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules.

2. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

3. The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce.

4. Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

5. Individual users must be provisioned with Field Service Technician licenses to use this application.

6. Note: This application requires your Salesforce org to have Field Service.

7. Improve first visit resolution by arming employees with this best-in-class mobile solution.

8. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Control which fields mobile workers see when they view resource absences in the Field Service profile tab.

1. Can't it be set up where specific templates are downloaded ahead of time, templates are filled out, and then when completed, information is then uploaded upon available WiFiIt's good.

2. Despite making sure notifications are enabled, I'm constantly having to remind folks to manually check the app since none of us ever seem to get notifications.

3. also instead of defaulting a normal Work day time of 7 to 3 in sets the time to crazy hours and has to be edited, taking more time to make entries.

4. You'd think an app that gets visited and viewed multiple times a day would have notifications as reliably as Twitter and Facebook, but I guess not.This app is garbage.

5. It's good interface if someone would update it regularly and take care of the bugsDoes nothing but add unnecessary time and complication to my day.

6. If your service note is over a certain length, it will display a blank box (on mobile).

7. I do a lot of field appointments and sometimes in area's where I am not able to get good reception, if any at all.

8. it needs a field for people to see who is scheduled to be on a job on the front of appointments.

9. certain fields under contacts don't need to be mandatory.Very badly developed.everything feels incomplete and dated.

10. The biggest issue however is the lack of notifications.

11. Worst of all it kills my battery life, now I need to charge several times a day.

1. Fix Sales Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sales: Restarting the app will resolve most errors.
2. Update the Sales App. Here is how:
   1. On Android goto PlayStore » Search for "Sales" » Open Salesforce Field Service » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sales » click "UPDATE".
3. Clear Salesforce Field Service app cache: Clearing cached data will force your app to retrieve the latest data directly from Sales servers.
   1. On Android, goto Settings » Apps » Select "Salesforce Field Service" » click Storage » click "Clear Cache".
4. Check Sales app permissions. If any of these permissions required to use your device's features are disenabled, Sales might not work.
5. Uninstall and reinstall Sales. If nothing else has worked, completely uninstall Sales then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sales not working

2. Fix Sales Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sales be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sales not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sales may not be able to connect to the Internet when running in the background.