Contact My Consumer Cellular Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. The one time I got in, I wasn't able to scroll down the page to update my payment information.Great app! Great product!! I'm paying a fraction ($25/ month) of what I would pay to other phone providers.

2. Just post a link to a debugging page where I can post them all.Meh, I can pay bill with this app, but when I go into settings to try and login into my account I get this error message, "The custom error module does not recognize this error.", which makes no sense whatsoever.

3. Makes me Login every time with phone number and Password.

4. I grew tired of consumer Cellular's poor customer service in terms of accessing my account or getting someone on the phone.

5. It doesn't save login credentials, requiring entering the password pretty much every time.

6. I could open it without having to log in and now I have to every time despite saving my password to the phone.

7. I have been with cc for about 4 months now but I wish I had stayed with my previous service provider.Yes but although I only used the app on occasion, recently they have had an issue with passwords so I cannot log into the app or the website.

8. As far as the phone service itself, Internet connection is extremely slow, and occasionally (1 or 2 every couple weeks) drops calls.

9. On opening the app, a message pops up saying that CC is having technical problems, thus not able to access account information.

10. I don't mind the great price for CC service, but the cost of pesky Free Adverts was a bit over the topSomething of a total failure.

11. And I don't spend a lot of time talking on the phone.

1. Fix My Consumer Cellular Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Consumer Cellular: Restarting the app will resolve most errors.
2. Update the My Consumer Cellular App. Here is how:
   1. On Android goto PlayStore » Search for "My Consumer Cellular" » Open My Consumer Cellular » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Consumer Cellular » click "UPDATE".
3. Clear My Consumer Cellular app cache: Clearing cached data will force your app to retrieve the latest data directly from My Consumer Cellular servers.
   1. On Android, goto Settings » Apps » Select "My Consumer Cellular" » click Storage » click "Clear Cache".
4. Check My Consumer Cellular app permissions. If any of these permissions required to use your device's features are disenabled, My Consumer Cellular might not work.
5. Uninstall and reinstall My Consumer Cellular. If nothing else has worked, completely uninstall My Consumer Cellular then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Consumer Cellular not working

2. Fix My Consumer Cellular Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Consumer Cellular be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Consumer Cellular not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Consumer Cellular may not be able to connect to the Internet when running in the background.