Contact Relay | Business Banking Customer Service

Why should I report an Issue with Relay | Business Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Relay Financial Technologies Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Relay Visa® Credit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U. S. A. Inc. and may be used everywhere Visa credit cards are accepted. *Terms and conditions apply to the cash back rewards program.

2. There are no minimum balances or minimum deposits required to earn interest on your account. ***Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in Thread Bank, Member FDIC’s deposit sweep program.

3. The Relay Visa® Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U. S. A. Inc. and may be used everywhere Visa® cards are accepted.

4. Relay is online business banking that puts small business owners in complete control of their cash flow. • 1. 5% cash back* on all credit card purchases, and savings accounts with up to 3. • All the payment types you could need—including ACH transfers, wires and checks (yes, including paper checks!

5. Please refer to for more details. **The interest rates and annual percentage yield on your account are accurate as of 9/18/2024 and are variable and subject to change based on the target range of the Federal Funds rate. APY will vary between 1. 00%-3. 00% depending on the balances held. Earn 1. 00% APY on savings balances of less than $50,000, 1. 50% APY on savings between $50,000 and $250,000, 2. 00% APY on savings balances between $250,000 and $1,000,000 and 3. 00% APY on savings balances of more than $1,000,000.

6. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.

7. Plus, each business is insured up to $3M for funds on deposit via Thread Bank, Member FDIC.

8. ATM transactions, the purchase of money orders or cash equivalents made with your Relay Visa® Credit Card are not eligible for cash back.

9. Banking services are provided through Thread Bank, Member FDIC.

10. Cash back will be credited to your Relay checking account at the end of your 30-day billing cycle.

11. Relay is a financial technology company, not a bank.

1. Thank you relay 😊Completely unprofessional, they locked my account for an unknown reason and they don't wanna tell the reason, they are freezing my money, $37900, I keep calling and send emails and they rarely reply to tell they have no update for me and they always change their word about my funds disbursal, even their CEO on linkedin replied once and never replied again, freezing people's money for unknown reason is STEALING, don't harm other businesses for your failure and send me back money.Terrible customer service.

2. If they offer more local options to deposit and withdraw cash and improve their customer service with more live agents that are available during business hours, it would be the best banking on the planet!The app has a lot of bugs that needs to be worked out I feel the application out at least 10 times and it never goes through it goes back to the for you to start all overFabulous banking experience while working into international business.

3. I also have to keep another business bank account with another bank because this one does not provide checks (mailing paperwork and sending a check in the mail separately does not work).Not Ready for Prime-time - sounds great but lots of bugs and missing features.

4. Unfortunate because there are such good features here but so much is missing it's not worth the effort at this point.Great banking options! I love the multiple accounts that are great for the Profit first method.

5. This allows me to ensure that money is directed to the correct area of my business, and there is no guesswork come tax time.

6. Not recommended!!!A good clean and simple business banking solution that just works.

7. The subscription service for $30/mo is optional, we tried it out on the trial and decided not to use it but we still have access to the banking services, ACH, and virtual cards.

8. I don't know if I have gotten used to the amount of time it takes now or if they are clearing faster since the account is not brand new, but money seems to be available a lot sooner than before.

9. Relay made it great banking for start up across globe.

10. Not a great option for a small business owner.

11. I have multiple small business accounts with them but it is not working.

1. Fix Relay | Business Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Relay | Business Banking: Restarting the app will resolve most errors.
2. Update the Relay | Business Banking App. Here is how:
   1. On Android goto PlayStore » Search for "Relay | Business Banking" » Open Relay | Business Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Relay | Business Banking » click "UPDATE".
3. Clear Relay | Business Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Relay | Business Banking servers.
   1. On Android, goto Settings » Apps » Select "Relay | Business Banking" » click Storage » click "Clear Cache".
4. Check Relay | Business Banking app permissions. If any of these permissions required to use your device's features are disenabled, Relay | Business Banking might not work.
5. Uninstall and reinstall Relay | Business Banking. If nothing else has worked, completely uninstall Relay | Business Banking then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Relay | Business Banking not working

2. Fix Relay | Business Banking Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Relay | Business Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Relay | Business Banking not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Relay | Business Banking may not be able to connect to the Internet when running in the background.