Contact SIU Credit Union Customer Service

Why should I report an Issue with SIU Credit Union Mobile Branch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SIU Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Very annoying especially since this is a business account and it is constantly used to mobile deposit checks...well I should say attempt to deposit checks.Every time I get an update I get NOTHING BUT PROBLEMS! I get very tired of having to uninstall and reinstall the app then wait for a phone call with a verification code just to see my balance.

2. Since the last update, it won't even let me open it! Very frustrating...this needs to be fixed! Can't even log into the desktop site since they uodated that too.I live hours away from this credit union.

3. What happened? It used to work fine!!! I just had to reinstall this for the 8th time!!! 9th time!!!The old one I was using was great.

4. Have to Uninstall and reinstall almost every time to get it to work.

5. Very frustrating!!! WandaEverytime I try to log in to check my balance, it freezes up and I have to uninstall and reinstall it again.

6. I have to unistall and reinstall several times a month which is a pain.Like everything else this half baked credit union does, this app sucks.

7. I have to uninstall and reinstall to get it to load after each use.

8. Have uninstalled it several times then when I reinstall it, it will let me open it only once.

9. Please fix this.I lost my ability to log in to my account about four days ago, but reinstalling the app fixed it.

10. The app use to work all the time but recently you can't log in.

11. Very close to switching banks.App wont open up anymore.

1. Fix SIU Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SIU Credit Union: Restarting the app will resolve most errors.
2. Update the SIU Credit Union App. Here is how:
   1. On Android goto PlayStore » Search for "SIU Credit Union" » Open SIU Credit Union Mobile Branch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SIU Credit Union » click "UPDATE".
3. Clear SIU Credit Union Mobile Branch app cache: Clearing cached data will force your app to retrieve the latest data directly from SIU Credit Union servers.
   1. On Android, goto Settings » Apps » Select "SIU Credit Union Mobile Branch" » click Storage » click "Clear Cache".
4. Check SIU Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, SIU Credit Union might not work.
5. Uninstall and reinstall SIU Credit Union. If nothing else has worked, completely uninstall SIU Credit Union then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SIU Credit Union not working

2. Fix SIU Credit Union Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SIU Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SIU Credit Union not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SIU Credit Union may not be able to connect to the Internet when running in the background.