Contact RealPresence Customer Service

Why should I report an Issue with RealPresence Mobile - Phone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Polycom, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their networks, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, POLYCOM recommends that you check the terms of your agreement with the operator prior to any use of the RealPresence Mobile.

2. Polycom RealPresence Mobile is for business professionals who want to extend their enterprise video collaboration capabilities beyond the office and conference room to their mobile devices.

3. Polycom does not provide support or certify any functionality of RealPresence Mobile on other Android devices or OS versions.

4. Polycom RealPresence Mobile for Android is supported on a wide variety of devices – see the release notes at for the complete list of supported devices and OS versions.

5. You must not be in violation of your wireless data service agreement, if any, when using Polycom RealPresence Mobile.

6. RealPresence Mobile is an easy-to-use video app that provides premium quality audio, video and content sharing.

7. IMPORTANT NOTE: For optimal use, Polycom recommends provisioning and management through Polycom RealPresence platform.

8. Cloud-based deployment gives users access to enterprise directories at the swipe-of-a finger.

9. Users simply highlight a name, connect, and then collaborate.

10. Consult the Polycom RealPresence Mobile Support Forums at if you encounter issues with unsupported devices.

1. We ended the interview over a whatsapp video call.I'm very upset 2nd time app will not connect to my android, 2nd visit I'm missing with my better half @ a time like this with covid-19 pandemic , its rough to not see your love one especially when the virus is spreading threw the jail system and they have to be on quarantine lockdown, this app was very useful something has change and I'm hoping the problem be resolved.

2. Is constantly running in the background, login information does not work- literally every aspect of this app is terrible, too many to name.Call quality is good but the user experience is bad.

3. I will reach out to our actual Poly rep about a proper mobile developer contact.Horrible... Ongoing connection issues regardless of Android, laptop or iPhone being used.

4. Keeps dropping my video calls and then refuses to connect after that, leaving me a 45 minute chunk of pure irritated bliss whilst trying to video chat my inmate.

5. Poor video quality, sound doesn't always sync with video, freezes often and boots you offline often.

6. I was unable to join the call at first but after I did, it said for an hour that I was connecting, so could hear everyone but not use the video feature.

7. My carrier is Verizon and they support VoIP calls, no issues, just not yours for some reason.ATTENTION PLZ READ IF U R HAVING ISSUES!!!!!! I FIGURED OUT HOW TO GET IT TO WORK RIGHT.

8. It ended up making an already stressful court experience worse, with the hearing ending earlier than it would have otherwise due to technical issues.Worst app ever.

9. If we had a choice this wouldn't be used.App crashes constantly, impossible or nearly impossible to use on certain devices (does not work with Chromebook for example).

10. Video quality is legit terrible- freezes, grossly pixelated.

11. No proper way to hang up the call - the off button does not work.

1. Fix RealPresence Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RealPresence: Restarting the app will resolve most errors.
2. Update the RealPresence App. Here is how:
   1. On Android goto PlayStore » Search for "RealPresence" » Open RealPresence Mobile - Phone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RealPresence » click "UPDATE".
3. Clear RealPresence Mobile - Phone app cache: Clearing cached data will force your app to retrieve the latest data directly from RealPresence servers.
   1. On Android, goto Settings » Apps » Select "RealPresence Mobile - Phone" » click Storage » click "Clear Cache".
4. Check RealPresence app permissions. If any of these permissions required to use your device's features are disenabled, RealPresence might not work.
5. Uninstall and reinstall RealPresence. If nothing else has worked, completely uninstall RealPresence then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RealPresence not working

2. Fix RealPresence Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RealPresence be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RealPresence not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RealPresence may not be able to connect to the Internet when running in the background.