Published by Just Energy Corp

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Why should I report an Issue with Energy Advisor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Just Energy Corp to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Energy Advisor

1. It is designed to help users become more energy efficient so they can take control of their consumption and reduce their energy bills. - Make it easy to see how much energy your home is using. - Predict your monthly bill based how much energy you use. - Remind you when you need to service your appliances or change your filters so you can use less energy. - Display power outages in your area so you know when your home may be impacted.

2. The Just Energy Advisor app uses sophisticated algorithms to provide users with energy bill projections based on local weather forecast and historical energy usage.

3. The app witll provide you with bill projections based on current forecasts and your historical usage trends.

4. This app will give you real time current weather and short-term forecast.

5. Ontario, Alberta, Texas, Georgia, New York, New Jersey, Illinois, Ohio, Pennsylvania, Maryland, Delaware, Massachusetts.

Energy Advisor Customer Insights

1. Not at all useful.Honestly you've got Pontential but your App is buggy as hell, and if a customer or employee makes any mistakes on the account they'll have to open a new one without being able to delete the previous one which causes a crazy amount of issues such as matching email addresses which makes it impossible to sign up under a new account number, and confusion/wasted time while on the phone with support! Please let customers change their Billing Address online and let employees delete Accounts in completeDoesn't work.

2. You would think with the money these people make off us they would be able make their app work really well...or even a little... Instead, we get an app that doesn't work at all! It gets stuck trying to geolocate...and its for weather notification purposes, meaning, it's not necessarily needed! Why there's no "skip button" to continue to the rest of the app beats me... But that is a huge bummer! Get the app working Just Energy!Doesn't work.

3. App opens, tries to geolocate my address to send me weather updates(!) , then freezes the app because it doesn't play well with Google maps.

4. I understand they want the physical address for weather information... which is a feature of the app that I don't really need.First step after log-in is to locate service address on the map, but it says it can't geolocate.

5. Cannot locate my address with the Google Maps plug in even though it has my correct service address connected to my account number.

6. It opens, then tries to Geolocate my physical address, which it can't do so due to some problem with using the google maps locator or something.

7. The first step, location, is still in developmental stage and doesn't work at all.

8. My advise to anyone who plans to install it... DON'T !App doesn't work on my Phone (Galaxy A8).

9. What I would like is to be able to check my energy bill.Absolutely GARBAGE!!!!!!! THE APP ask you to geo locate and can't find my address so I can't go past that screen at all.

10. Manually entering address (which is correct) also won't work.

11. Avoid this and the appGarbage app This app doesn't work... No development for over a year.

Steps to Troubleshoot & Fix Energy Advisor Issues

1. Fix Energy Advisor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Energy Advisor: Restarting the app will resolve most errors.
  2. Update the Energy Advisor App. Here is how:
    1. On Android goto PlayStore » Search for "Energy Advisor" » Open Energy Advisor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Energy Advisor » click "UPDATE".
  3. Clear Energy Advisor app cache: Clearing cached data will force your app to retrieve the latest data directly from Energy Advisor servers.
    1. On Android, goto Settings » Apps » Select "Energy Advisor" » click Storage » click "Clear Cache".
  4. Check Energy Advisor app permissions. If any of these permissions required to use your device's features are disenabled, Energy Advisor might not work.
  5. Uninstall and reinstall Energy Advisor. If nothing else has worked, completely uninstall Energy Advisor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Energy Advisor not working


2. Fix Energy Advisor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Energy Advisor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Energy Advisor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Energy Advisor may not be able to connect to the Internet when running in the background.

Reported Issues

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