Published by Paytm - One97 Communications Ltd. on Mar 9, 2024

Report an issue with Paytm Money.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Paytm Money: Stocks, MF, IPO?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Paytm - One97 Communications Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Paytm Money: Stocks, MF, IPO image 1 contact Paytm Money: Stocks, MF, IPO image 2

About Paytm Money: Stocks, MF, IPO

1. At Paytm Money, we pride ourselves on our unique and innovative features that make investing effortless and efficient for our users. - Paytm Money Stock SIP allows you to periodically invest small amounts in stocks instead of a large lump sum. - Invest with more than 38 AMCS using a fully-digital KYC process. - Get in-depth financial and historical stock price data for all listed companies. - Explore advanced trade orders like GTT OCO, Cover Order, and Bracket Order. - The GTT buy & sell order feature sets up instructions to place buy/sell orders valid for 1 year. - Set stock price alerts and get notifications when stocks or indices reach specific prices. - Use voice trading feature to trade via voice commands, which covers stocks, F&O, and all 5200 listed companies. - Analyze stock market trends easily with advanced Trading View charting software, in addition to the existing Chart IQ. - Access advanced F&O analytics in real-time for FREE and make informed decisions. - An options trading app that suggests Nifty and Bank Nifty options trading strategies based on your market trend opinions. - Use this as your NPS investment app to reduce your tax liability and secure your future. Have you joined us yet?

2. For any query, reach out to us directly at exg. support@paytmmoney. 3) Post 10 days from account opening pricing reverts to Rs 20 per trade for all Equity & F&O orders. 5) Paytm money holds the right to revoke this offer at its discretion at any time. 6) Customers shall be deemed to be accepting Paytm money terms and conditions as applicable. 7) This offer cannot be clubbed with other offers on Paytm money. *Investments in the securities market are subject to market risks, read all the related documents carefully before investing.

3. Our all-in-one equity investment and wealth management app provides seamless access to equity investment, futures & options trading, mutual fund investment, stock SIPs, IPOs, NPS investment, debt instruments, and much more, making your investment journey effortless.

4. Please note that all disputes with respect to the distribution activity, would not have access to the Exchange Investor redressal forum or Arbitration mechanism. Paytm Money Ltd.

5. Mutual Fund – SIP and NPS are not Exchange-traded products, and Paytm Money Ltd. (PML) is just acting as a distributor.

6. Join the Paytm Money family today and join the 21 million+ investors who have already benefited from our services.

7. Don't miss out on the opportunity to simplify your investments with Paytm Money!

8. Additionally, we offer one of the lowest brokerage charges to help you start investing.

9. This content is purely for information purposes only and in no way to be considered as advice or recommendation.

10. Brokerage will not exceed the SEBI prescribed limit.

11. NSE (90165), BSE( 6707) , BSE STAR MF Member ID - 53873. Regd.

Paytm Money Customer Insights

1. They need to understand it's not a food delivery service, it's an investment platform and all series investor like Web.No implementation even after a month... Hello Paytm Team, Please bring back the previous version features like Welcome Back/ user name and Moneyverse & Hide button at top right side corner of the launch screen.

2. My problem is with the slow app updates, for example, other brokers has already started option trading in sensex and bankex since launch, still these options chaines are not added in F&O tab whereas other brokers like zerodha has closed the first expiry today.

3. The application was well developed and I used to enjoy my journey but I have one problem which is not listed in your customer support options as well i.e. external portfolio not getting updated nor an option to remove it.

4. So optimise it for phone.. very sad.. and disappointing app.. better tell your developers to download and use groww app.. their user interface is simple and fast.. ultra fast..I have replaced the 5 star I had given them in 2020 with 1 star now.

5. I hope you add the option to update the external portfolio.Sorry to say but.. let me say the interface is too difficult.. and buying and selling options are very complicated.

6. No response even after months...Inspit of being one of the biggest companies theres no option to speak to someone over the phone.

7. After adding money, goes to watchlist and not dashboard or where it was earlier.I have been using this app since 2020 for all my investments and trading purposes.

8. However, it wastes space at many places, doesn't allow customization, requires multiple click and drill down to see more details about stock, holdings, orders etc.

9. Very sluggish app.. make the app little light.. remember we are using the app in a phone.. not in a laptop.. phone is having small screen.

10. Please confirm by when these app updates will be pushed?Confusing UI.The same options are available on the homepage as well as separate tabs .

11. Considering the volatile markets one would lose their money easily with the kind of slow and irresponsible support we receive here.

Steps to Troubleshoot & Fix Paytm Money Issues

1. Fix Paytm Money Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paytm Money: Restarting the app will resolve most errors.
  2. Update the Paytm Money App. Here is how:
    1. On Android goto PlayStore » Search for "Paytm Money" » Open Paytm Money: Stocks, MF, IPO » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paytm Money » click "UPDATE".
  3. Clear Paytm Money: Stocks, MF, IPO app cache: Clearing cached data will force your app to retrieve the latest data directly from Paytm Money servers.
    1. On Android, goto Settings » Apps » Select "Paytm Money: Stocks, MF, IPO" » click Storage » click "Clear Cache".
  4. Check Paytm Money app permissions. If any of these permissions required to use your device's features are disenabled, Paytm Money might not work.
  5. Uninstall and reinstall Paytm Money. If nothing else has worked, completely uninstall Paytm Money then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paytm Money not working


2. Fix Paytm Money Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paytm Money be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paytm Money not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paytm Money may not be able to connect to the Internet when running in the background.

Reported Issues