Published by Asia United Bank on Oct 18, 2023

Report an issue with HelloMoney.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with HelloMoney by AUB?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Asia United Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact HelloMoney by AUB image 1 contact HelloMoney by AUB image 2

About HelloMoney by AUB

1. OPEN a prepaid bank account without the need to go to a physical branch. ✓ Download the HelloMoney app, REGISTER by providing the required information, take a short video and submit a valid ID.

2. Having an ewallet is as easy as 1-2-3! ✓ NO initial deposit, NO maintaining balance required, NO dormancy charges.

3. It is especially made for Filipinos to provide an easy access to digital financial services that is secure, fast and efficient. ✓ Say goodbye to long lines when you go online!

4. HelloMoney is Asia United Bank’s eWallet app.

5. With AUB’s HelloMoney, you can manage your funds conveniently, anytime, anywhere! ✓ TRANSFER FUNDS to other banks and ewallets, real time via InstaPay. ✓ GENERATE and SEND your own QR PH code to your friends to receive funds seamlessly without typing your account numbers. ✓ CASH IN or top up via 711 branches nationwide. ✓ Send money to your loved ones via PERA PADALA through our cash out partners (Cebuana Lhuiller, Palawan, LBC Express, M. ✓ Pay BILLS for electricity, credit cards, tuition fees, and other utilities. ✓ SCAN TO PAY via QR code at any QR PH P2M merchant nationwide. ✓ Pair your account with an optional HelloMoney ATM card to withdraw your money from BancNet ATMs or swipe to pay via POS terminals.

HelloMoney Customer Insights

1. I am always getting error debiting transaction amount! This will be the last time i will be using your bank then good riddance to you aub! Thank you for not fixing this issue for several months! Congratulations in adding up to your customers problems!At first it was okay ..I've made a smooth transactions I've been using this for like a year now....and I'm starting to feel disappointed ... 4 days ago my boyfriend just transferred money to my bank account which is this bank ...and I've been waiting to recieve the money up until now coz I do really need it but I don't know what happen I still haven't receive the money ..we already complain the bank but they just send us the same 4 email's that they've been sending us 4 days ago 🥺🥺🥺Base UI it is verry simple ang userfriendly which good, however in the profile section when i clicked the Report Problem it will to go the transaction history, it...

2. Dont ever try to download this app! WORST THING YOU COULD DO !!!! I suppose to receive two payments, it's been 3 days but until now I cant see it on my account! People download this app for fast reliable transaction but so far all you guys did is to disappoint! Congratulations for making the worst banking app! The app sucks! The costumer service sucks! Are you guys not thinking how important all those transaction to us? You're just making you're costumers anxious all the time! I want my money !If it is possible to leave ZERO STARS I'd do it in have a heartbeat! Everytime I try to make a money transfer or load transaction, the app will say "TP error" or "Debit error" even though i still have a sufficient existing balance! This app should have the most convenient of all the banking apps I've had previously, but if this problem persists I'm uninstalling this app and WILL NEVER RECOMMEND THI...

3. And another problem from google adsense payment, google adsense emailed me that my payment sent on july 30, 2023 but until now there is no money on my hellomoney app account.

4. i repeated doing it for a week.The RediMoney to HelloMoney transfer feature is useless, you need to go to branch to complete tranfer, which is definately a hassle effort.

5. If you can't do transfering from RediMoney Account to Hello Money account online, then remove that feature from the app.

6. Where did it go?I encountered error debiting amount and i email yiur customer support but i don't get any response.

7. I even go to one of your AUB branch but i need to wait for 5 to 7 days before my account can be fixed.

8. Why i get directed to the transaction history, my main purpose is to report a problem, fix that issue.

9. If there's a negative number here that will be my rate to your service.customer service I was on hold for 35 mins twice then the call gets dropped.

10. I'm calling also your Customer Support phone number but it's been 20 minutes but there's still no available customer support.

11. It's my money why do I need to wait for that long.

Steps to Troubleshoot & Fix HelloMoney Issues

1. Fix HelloMoney Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HelloMoney: Restarting the app will resolve most errors.
  2. Update the HelloMoney App. Here is how:
    1. On Android goto PlayStore » Search for "HelloMoney" » Open HelloMoney by AUB » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HelloMoney » click "UPDATE".
  3. Clear HelloMoney by AUB app cache: Clearing cached data will force your app to retrieve the latest data directly from HelloMoney servers.
    1. On Android, goto Settings » Apps » Select "HelloMoney by AUB" » click Storage » click "Clear Cache".
  4. Check HelloMoney app permissions. If any of these permissions required to use your device's features are disenabled, HelloMoney might not work.
  5. Uninstall and reinstall HelloMoney. If nothing else has worked, completely uninstall HelloMoney then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HelloMoney not working


2. Fix HelloMoney Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HelloMoney be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HelloMoney not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HelloMoney may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • deleting previous account for hello money app

    — by MARIO ALFARO AGBUYA 1 week ago

  • My acount in hello money app does not exist what I going to do I want to register new account but my old appear they say open my old account but I cannot open it beacause they say my account does not exist can I change my email how I can apply new account in hello money app

    — by Desibel Espenilla 2 weeks ago

  • I request to delete my account. I lost my phone. Thankyou

    — by Krezzel Cueto 3 weeks ago

  • Plss pa fix po ng account pa active na po ako need ko mag transfer ng money

    — by Jose Bañares 2 months ago

  • Hi! I can't login to my account. I need to reupload documents for my registration. Can you please check my credentials are correct?
    Jefferson Matias
    jeffx1223@redacted

    Thank You

    — by jefferson matias 2 months ago

  • I open new account and my phone number and email was verify already but suddenly i accept the terms and policy regarding to the AUB bank account but i dont have account for that moment but i already click it and skip, my wrong that i cannot read the instructions regarding for that and ill proceed to the last part and when i click verify it shows a otp pin regarding for the aub bank account that i already click and ill try again to create new again but always appear account already exist. can you plss help me regarding for that asap. thank you

    — by lea labor lanuza 3 months ago

  • i need to have a online banking

    — by pinky abad 4 months ago

  • Good evening mam/sir nag try po aq ulit nag log in po pero ang lumalabas ung previous account ko po returned ano po need ko gawin po sana po matulongan nyo po aq..

    — by Fely Rarugal Arzaga 7 months ago

  • I just want to delete all my past account on my hello money app and I will make a new one because I really need it thank you sir/ma'am

    — by Fely Rarugal Arzaga 7 months ago

  • I want to delete my account since i no longer need it.

    — by Nelmar Meregildo 8 months ago

  • Delete my hello money account kasi hindi maapprove ilang araw n hindi pa naapprove

    — by Renan hechanova 9 months ago

  • Why still my app can't transfer money to any e wallet or bank , still error debiting ? Which is I already send tru email please can someone assist in this matter it always happen to account!!!

    — by Charry Lyn De Rafael 11 months ago

  • Delete my old account because is not working

    — by Angelo Somera 11 months ago

  • My fast account is forgot my email and i want to delete my fast account.

    — by Angelo Somera 11 months ago

  • I'm going to create a new account because the email I used to register here is gone and I hope it gets deleted because I need to create a new account because this is where my payment will go

    — by Angelo Somera 11 months ago

  • Delete my hello money this is may ref number: HMAP230203002421757 delete this becouse i cant open it i want to creat a new one i need hello money accout as soon as possible i need hellomoney account becouse i cant claim may salary.

    — by Donald Mirasol Magayon 11 months ago

  • I want to delete my account because my account is on trouble shoot i want to delete my account as soon as possible then i create a new one

    — by Donald Mirasol Magayon 11 months ago

  • was returned

    — by JOE MARCO 11 months ago

  • Sample account

    — by Mark Loid Jumawan Magsico 1 year ago

  • Pwedw po mag delete ng account sa Hellomoney apps? Wala po kasing detils na nakalagay at di ko po ma edit gagawa nalang po ako ng bago para makapag pasa sa employer ko po thak you

    — by MARY ROSE NEBRIL FUENTES 1 year ago

  • To make a new one

    — by Michell mae Cagang 1 year ago

  • Account exist

    — by Michell mae Cagang 1 year ago

  • the app is exit everytime i click the upload id button

    — by jessabel ruiz 1 year ago

  • Maibalik yong dati Kong ATM na REDI MONEY AUB.Nagkamali sa registered

    — by Dixter 1 year ago

  • I want to remove my old account because is not using anymore it is from my past job and no connection at all.I want to make a new account for my new job.

    — by YORILYN SOLIMAN 1 year ago

  • I want to delete my hello money account please.

    — by Jepard A. Simene 1 year ago

  • How do I delete my hello money account?

    — by Jepard A. Simene 1 year ago

  • ACCOUNT IS NOT USE

    — by benjie velado 1 year ago

  • Hello good day, i want to delete/closed my account because i use it from my previous employer, i did not use it because i have this felling that i am not secured to use the same account, that's why i am going to open another account after the deletion of this acct

    — by Ruth Sullo 1 year ago

  • Please help me to delete my account because i can't open it then i will create new one for my payroll

    — by Bobby Rivera 1 year ago

  • I delete my hello money account

    — by Erlyn ambida borac 1 year ago

  • I delete my previous hellomoney account because i dont have my phone and email so that i cant open it iwant to create another account

    — by Ericca Miguel Dantes 1 year ago

  • Account deletion.

    — by Jan Hanley Niel Asok Uy 1 year ago

  • Because i can't open my previous account that I registered

    — by Justine mayores bermillo 1 year ago

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