Published by Noblr Inc on Jan 12, 2024

Report an issue with USAA Pay As You Drive.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with USAA Pay As You Drive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Noblr Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact USAA Pay As You Drive image 1 contact USAA Pay As You Drive image 2

About USAA Pay As You Drive

1. These roads start with us being a bit more thoughtful, which is why we calculate your monthly rate by looking at how you drive each month, not just your driving history.

2. Potential savings estimate is based on a sample risk profile of one driver/one vehicle compared to a leading auto insurer’s rate without a telematics discount.

3. By looking at things like miles driven, how hard you hit the brakes, and whether you drive with your eyes on the road or on your phone, we can give you a fair rate based on how and how much you actually drive.

4. Noblr is a new kind of car insurance that aims to create friendlier roads for everyone by rewarding good driving habits.

5. By choosing to mindfully monitor your own driving, you’ll know exactly what goes into calculating your rate every single month.

6. Disclaimer: Pay as you drive policies are issued by NOBLR Reciprocal Exchange, San Antonio, TX, a USAA company.

7. Take control of your monthly car insurance rate with Noblr.

8. Better drivers can get much better rates when your price is based on when, where, how well, and how much you drive.

9. With our app, you can get help when you need it most and keep track of your driving behavior.

10. This way the only surprises are the good kind, like savings of up to 51%.

11. We know that good drivers pay too much for insurance.

USAA Pay As You Drive Customer Insights

1. The app design is easy to use but every click takes no less than 20 seconds to load, and half of the time says "something went wrong." Combined with the fact that I have to change every trip because it mischaracterizes it as me driving, every day I have to spend at least 20 min going through all of my trips to make sure it doesn't count against me.It's exactly what I signed up for.

2. Their app doesn't work correctly it will lag and not record all your trips even if you have it running in the background with no battery optimization on and location set to allow always they will charge you an offline rate of about $10 a day.

3. Worried for what my rate will be in the end... And like others said, this app kills your batteryExcellent Insurance and Great Great value! The best thing about it is, if you pay on time every month your monthly payment gets lower and lower.

4. It would be nice to have an option to turn on just for drives so it's not always running and using up battery.ZERO STARS!!! They penalize you if you drive a certain mileage for work.

5. I went out once for a quick 2 mi round trip drive using only side streets during rush hour, and my "road choice" score went down by 10 points (on a 100 pt scale).

6. My only complaint is the app needs to be manually updated and it frequently misses my drives.Things were fine up til about a week ago when battery drain started sucking the life out of my phone.

7. Where else can I get liability insurance for $23.27 a month? Yes, your monthly rate will increase a very small amount but that's because your not paying any money down on your renewal.

8. I took it off my phone so they'll probably charge the highest possible variable rate but I got tired of having to monitor the app better than it monitored when I was driving.Edit down to 2⭐.

9. The money you put down when you start the policy offsets your first 6 months of payments, but either way your still paying the same amount give or take after you renew, it's just that your payments are a bit more, mine went up about $5.00.Scoring is extremely harsh.

10. I like the concept and got a good rate but I'm not sure if I can deal with such a battery draining app for long.

11. Almost every insurance company offers something similar: a mobile app that tracks your location and sucks power, but on the flip side it makes your insurance cheaper.

Steps to Troubleshoot & Fix USAA Pay As You Drive Issues

1. Fix USAA Pay As You Drive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart USAA Pay As You Drive: Restarting the app will resolve most errors.
  2. Update the USAA Pay As You Drive App. Here is how:
    1. On Android goto PlayStore » Search for "USAA Pay As You Drive" » Open USAA Pay As You Drive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for USAA Pay As You Drive » click "UPDATE".
  3. Clear USAA Pay As You Drive app cache: Clearing cached data will force your app to retrieve the latest data directly from USAA Pay As You Drive servers.
    1. On Android, goto Settings » Apps » Select "USAA Pay As You Drive" » click Storage » click "Clear Cache".
  4. Check USAA Pay As You Drive app permissions. If any of these permissions required to use your device's features are disenabled, USAA Pay As You Drive might not work.
  5. Uninstall and reinstall USAA Pay As You Drive. If nothing else has worked, completely uninstall USAA Pay As You Drive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing USAA Pay As You Drive not working


2. Fix USAA Pay As You Drive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make USAA Pay As You Drive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to USAA Pay As You Drive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, USAA Pay As You Drive may not be able to connect to the Internet when running in the background.

Reported Issues