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What users are saying
1. For example, penalties while driving during rush hour traffic, but the app doesn't define that time for you, and it doesn't make sense during covid when there's much less traffic anyway (despite google maps API allowing for that info).
2. Night or early morning driving can also create an event however, the app does not take into account your normal safe driving time when you work the night shift.
3. It does not take into account Zoom safe driving mode.The app does pretty well but it does not know when the car is in auto mode and when the car automatically accelerates or when you brake because a reckless driver cuts in front of you forcing you to brake to save yourself from an accident.
4. Also, it'll indicate an "event" of some sort during a particular drive but won't indicate what the event was; hard braking, etc...I realize we have to utilize this when first switching to Traveler's Insurance.
5. My phone stays in my console while I drive, and yet it says I am constantly interacting the phone while driving according to the app.
6. Just got hit with an acceleration incident according to the app while I was not even driving...was I moving too fast in the grocery store? The distraction score is nebulous at best.
7. The app doesn't always sense when you're a passenger; even when you indicate you're a passenger before a drive, it switches you to driver so after the drive you have to switch it back to passenger.
8. Then it's more response time to reload the list of drives to view things again.The app is too sensitive and allows for no context entry/defense for events.
9. For example, I made a trip which was 6 miles from my origin, but the app only recorded the drive as being 0.3 miles.
10. Then, if you view a specific drive then go back it typically takes you to the home screen instead of the list of drives you just left.
11. I live in a "hilly" area, and to maintain consistent speed I must accelerate the engine going uphill.
Steps to Troubleshoot & Fix Travelers IntelliDrive Issues
1. Fix Travelers IntelliDrive Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Travelers IntelliDrive: Restarting the app will resolve most errors.
- Update the Travelers IntelliDrive App. Here is how:
- On Android goto PlayStore » Search for "Travelers IntelliDrive" » Open Travelers IntelliDrive® » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Travelers IntelliDrive » click "UPDATE".
- Clear Travelers IntelliDrive® app cache: Clearing cached data will force your app to retrieve the latest data directly from Travelers IntelliDrive servers.
- On Android, goto Settings » Apps » Select "Travelers IntelliDrive®" » click Storage » click "Clear Cache".
- Check Travelers IntelliDrive app permissions. If any of these permissions required to use your device's features are disenabled, Travelers IntelliDrive might not work.
- Uninstall and reinstall Travelers IntelliDrive. If nothing else has worked, completely uninstall Travelers IntelliDrive then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Travelers IntelliDrive not working
2. Fix Travelers IntelliDrive Server issues & Internet Connection
- Check network connection: An unstable Internet will make Travelers IntelliDrive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Travelers IntelliDrive not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Travelers IntelliDrive may not be able to connect to the Internet when running in the background.
Reported Issues
My number does not recognize in the app, I tried to re-install the app but it still same. Need your help ASAP
Hey! I’m a new policy holder and I’ve opted to participate using the IntelliDrive app. However, when trying to enter my phone number, it is not recognized. Any way to resolve this?
Getting Phone number not recognized message when installing
Trying to download the app on my smart phone but it won’t recognize my phone number.
IntelliDrive won’t recognize my phone number.
My intellidrivd doesnt accept my phone number.
I've been trying for weeks to log in and I keep getting an error saying phone number is unrecognizable - please help
The app is saying my phone number is not recognized.
Intellidrive app is saying my phone number is not recognized, although I'm using the same phone number that is on my Travelers account.
trying to log on intellidrive says my phone number is not recognized
Hi! I cant receive code after installation of the application.
When I register it says my phone not valid
I’m 5 days in and got my first look at data. Your app dinged me twice for time of day on one trip. It looks like it split the drive near the end. The date of the drive is 1/11. Can you fix that?
I’m 5 days in and got my first look at data. Your app dinged me twice for time of day on one trip. It looks like it split the drive near the end. The date of the drive is 1/11. Can you fix that?
My app will not let me load it past the part that asks me to turn on the fitness tracker part. That does not show up when it redirects me away from the app into my settings. I have deleted it and re downloaded it and rebooted my phone and nothing different happens.
I have reached out previously. I need this app for my insurance and it will not recognize my number.
It won’t send me a phone number code. I can’t even register.
The app thinks I am my son Kyle. It says I am not registered. Our phone numbers are switched. I called Travelers this morning and was told the problem is fixed and to download the app again.?
The app said I was distracted when I picked up my phone - going 5 mph in an empty parking lot to just look at the screen. then when I pulled over and STOPPED, I made a phone call. How am I supposed to make a phone call, if I can't even do it stopped? This is very frustrating. How do I communicate to the app that it isn't fair to call it a distraction when it was not? And why isn't there a customer service phone number for this ap?
Under the “Distraction” category, does using my GPS on my mobile phone result in an “event”?
App not recognizing my phone number. I can’t even get started.
I have downloaded the intellidrive app. I put in my phone number and it states that it does not recognize my phone number. How can I fix this?
IntelliDrive app does not recognize my phone number which is the number on my account.
Intelligence app is saying not recognize phone number but I know it’s the right number and I’m registered
App not recognizing phone number How shold I resolve this issue?
Install problem. On the third screen of the enable Motion and Fitness. I don’t have that as an option on the install screen or in my Settings. I am attempting to install on an iPhone 10.
Install problem. On the third screen of the enable Motion and Fitness. I don’t have that as an option on the install screen or in my Settings. I am attempting to install on an iPhone 19.
I enter my number but I don't receive a code to register. I hit send send code again and still the same result nothing happens. I uninstalled and reinstalled the app and tried again but am still unable to register.
The apps keeps stating that I was at high speed during my trip. But the toll road is 75 MPH and I set my cruise to that speed. Why does it keep telling me I am speeding? Also, It states that I am distracted when I am scanning out of the airport parking area. I then sit my phone down until I arrive at home. Why does it tell me that I am distracted? Thank you.
I got a new iphone yesterday and now the intellidrive app won't open. I don't want to uninstall it to download it again because I don't want to lose my discount.
App not recognizing phone number
I am trying to log into the app and it is saying that my phone number isn't recognized even though it is the one on file for my account. Please fix this.
App downloaded but background app refresh not allowing me to turn. Appears but grayed out. Deleted app and reinstalled and have rebooted phone
I’m trying to log into IntelliDrive but system says my phone number is not recognized. Please advise, thanks
It keeps telling me that my phone number is not registered
Keeps saying phone number not recognized for me to receive a text, phone number is the one on file from my account
trying to get on Intellidrive but it is saying phone number not recognized. I see the phone number in my profile on travelers web site.
When I try to open my app it automatically closes it. If I delete it to reinstall it says all my data will be lost.
New customer and I am unable to install app on phone. Tried several times from text messaging link but app will not install.
I downloaded the app but don’t recognize my number.
Since the 2.5.1 update, the app is either only tracking my drives intermittently or not at all. I did verify that I am allowing the app to track my location. This started when the updated came out.
Cannot even register as it continues to say my phone number is not recognized to send a code. The phone number is on my Traveler’s profile.
I cannot even start logging into the app as it does not recognize my phone number, even though I added it to my Traveler’s app profile. I would like to use the app but cannot even get registered.
