Contact MCash-Wallet Customer Service

Why should I report an Issue with MCash-Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of M. Lhuillier Financial Services Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MCash is M Lhuillier’s official mobile application that allows users to send and receive money, buy load, pay bills, ShopSafe and more using a smartphone.

2. Conveniently perform any of MCash Send Money options: MCash to MCash , Kwarta Padala or MCash to Bank* anytime, anywhere.

3. Cash in by visiting the nearest M Lhuillier branch or add money through ML Wallet’s partner banks*!

4. No time to visit an M Lhuillier branch to get your Kwarta Padala?

5. Quickly pay your bills to over 400 partners nationwide from a number of categories including Utilities, Insurance, Loans and more!

6. Receive up to PHP 50,000. 00** per transaction through your MCash.

7. Simply type the required Receive Money details after logging in!

8. Easily buy or send load to your friends and family with just a few taps on your smartphone!

9. Find the nearest ML branch by clicking the Branch Locator in the App!

10. Withdraw up to PHP 40,000** per day from any of the 2,500 M Lhuillier branches nationwide.

11. Find the best prices and shop pre-loved jewelry, mobile phone accessories and other pawnable items in the ML Shop!

1. it always say that you have to screenshot for refund, and the transaction history doesnt reflected what the status is., if it is pending or failed, compared before they dont even have a number in their app so that the customer can call right away for whatever problem they may encounter do we need to waste our timeDear Sir or Madam, I am writing to register a complaint with you regarding your poor service, and your unfulfilled service by your app that I experienced earlier when I used your app in eLoad.

2. Mlhuillier needs to remove this app until they are absolutely sure it is not taking customer's money.App keeps updating twice a month and the system still crashes, I cannot find this convenient and reliable.I just updated the app today and when I try to open the app it won't open like it's crashing.

3. ID photo-taker lags if ID presented is not driver's licenseive tried to load for how many times and its been rejected and my wallet balance has been deducted and theres no immediate refund at all, compared to the other e-wallet services,.

4. What I want to suggest to the developer that, it should also the OTP be received thru email so that if there is no phone network but having a wifi signal, still can perform transaction using this app.Not user friendly.

5. How can i withdraw my money or make a transaction it cannot be open anymoreVerification - Slow to respond app even after uninstalling and reinstalling.

6. On the landing page you can upload your ID and selfie, however I was not instructed that I still need to go to the nearest branch near me to gain fill up forms and and be verified by the branch.

7. Its the fourth time you deducted my balance without fulfill my eLoad and I didn't get a refund.

8. What a waste of time.Having trouble with this app now..after i updated when open it suddenly disappear.

9. App will require you take a photo of your ID using in-app camera which doesnt even do anything.

10. The camera will take a pic but doesn't upload the ID picture so it just stays there asking you to take a photo.

11. I am hoping you would take proper steps so that no other customer feels humiliated the way I did.

1. Fix MCash-Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MCash-Wallet: Restarting the app will resolve most errors.
2. Update the MCash-Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "MCash-Wallet" » Open MCash-Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MCash-Wallet » click "UPDATE".
3. Clear MCash-Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from MCash-Wallet servers.
   1. On Android, goto Settings » Apps » Select "MCash-Wallet" » click Storage » click "Clear Cache".
4. Check MCash-Wallet app permissions. If any of these permissions required to use your device's features are disenabled, MCash-Wallet might not work.
5. Uninstall and reinstall MCash-Wallet. If nothing else has worked, completely uninstall MCash-Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MCash-Wallet not working

2. Fix MCash-Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MCash-Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MCash-Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MCash-Wallet may not be able to connect to the Internet when running in the background.