Contact Microsoft 365 (Office) Customer Service

Why should I report an Issue with Microsoft 365 (Office)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Unacceptable that microsoft seems to be withholding such a simple feature from a large chunk of it's paying customers while others recieve the promised feature.When using this app for SharePoint docs it's a bit cumbersome.

2. It seems that this problem is a common one as well, does anyone care to solve this issue? And also it happens on the other Microsoft apps as well.I would have rated this a 5 star till this.

3. But this app needs serious work and serious support, neither of which have been evident.It's convenient to have these formats and apps available in one place.

4. Yes we all know Office 365 has a new look and how to cloud save; we don't need to be reminded every freaking time we open the app.

5. However if I happen to open the wrong file it will not allow me to go back to the previous screen.

6. I try to access my files on OneDrive through the app, and it always says can't upload because it tells me I need to sign into my account which I automatically have already.

7. Its Crashing all the time since the most recent update back a few months ago.

8. Do you or have you come up with a fix for this yet? Please try and come up with an update on this issue as I really need it to do my daily work.

9. After a couple off frustrating attempts to sign in and, opening and closing the app, I give up to wait for the moment the app functions properly.

10. I used to be able to scan a document and forward it to a recipient within my email address book now I can't do anything the document doesn't stay, it just disappears.

11. Update got it to work for a couple hours then started up again.

1. Fix Microsoft 365 (Office) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Microsoft 365 (Office): Restarting the app will resolve most errors.
2. Update the Microsoft 365 (Office) App. Here is how:
   1. On Android goto PlayStore » Search for "Microsoft 365 (Office)" » Open Microsoft 365 (Office) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft 365 (Office) » click "UPDATE".
3. Clear Microsoft 365 (Office) app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft 365 (Office) servers.
   1. On Android, goto Settings » Apps » Select "Microsoft 365 (Office)" » click Storage » click "Clear Cache".
4. Check Microsoft 365 (Office) app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft 365 (Office) might not work.
5. Uninstall and reinstall Microsoft 365 (Office). If nothing else has worked, completely uninstall Microsoft 365 (Office) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft 365 (Office) not working

2. Fix Microsoft 365 (Office) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Microsoft 365 (Office) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Microsoft 365 (Office) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Microsoft 365 (Office) may not be able to connect to the Internet when running in the background.