Published by Microsoft Corporation on Oct 21, 2024

Report an issue with Microsoft Excel.
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Why should I report an Issue with Microsoft Excel: Spreadsheets?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Microsoft Excel Customer Insights

1. that are already in the spreadsheet, it is amazing!Finally! Excel on my phone I have been using a different note app for my grocery list.

2. My files keep going into a state that they cannot be opened and I have to open it on my computer and restore it(which does not remove my last changes), save it, and then I can open them.

3. And yes, it is on my home screen of my phone.This mobile version does all that I want to keep up with facts and figures when away from my Windows box.

4. My solution was to resave the computer spreadsheet with a different name, each time, and use the app to open that new spreadsheet.

5. Not all the features are there for a power user like myself, I've been teaching Excel for 20 years and using it in business much longer.

6. So if Im on the go I can't just open my work since I made adjustments/corrections using a computer yesterday.

7. The current version of Excel is very easy to use and has several features that make the creation of spreadsheets on my Samsung S9+ easy.

8. Not a big problem when around a computer, but definitely a nuisance, whether around a computer or not.Good spreadsheet program for a free application, and includes all basic functions.

9. After opening the file in Excel, I made some changes.

10. I believe a bit more thought should be given to formatting cells and so forth, since this is still a bit counterintuitive, but it is possible with a bit of practice.I have had no issues with this app after many years of using it until the most recent update.

11. It amazes me that the signature's rendition in mobile Excel is perfect.

Steps to Troubleshoot & Fix Microsoft Excel Issues

1. Fix Microsoft Excel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft Excel: Restarting the app will resolve most errors.
  2. Update the Microsoft Excel App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft Excel" » Open Microsoft Excel: Spreadsheets » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Excel » click "UPDATE".
  3. Clear Microsoft Excel: Spreadsheets app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Excel servers.
    1. On Android, goto Settings » Apps » Select "Microsoft Excel: Spreadsheets" » click Storage » click "Clear Cache".
  4. Check Microsoft Excel app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Excel might not work.
  5. Uninstall and reinstall Microsoft Excel. If nothing else has worked, completely uninstall Microsoft Excel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Excel not working


2. Fix Microsoft Excel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft Excel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft Excel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft Excel may not be able to connect to the Internet when running in the background.

Reported Issues