Published by Avast Software

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Why should I report an Issue with Avast Passwords?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avast Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Avast Passwords Customer Insights

1. Basically it has a refreshing user to interface and doesn't blend in with my other apps given the logo, so I also like that it is easy to spot.Upgraded Avast to the $59 version and lost password on Windows 10.

2. I guess I would change the app install to assume the user wants to sync with their other platforms, rather than a stand alone install.I am a 10 user Avast Ultimate customer and there is quite a learning curve if you use anything other than Avast.

3. I have tried many many time the last few months to get Avast passwords (which is on my phone & tablet) to be synced with the Avast program on my computer.

4. But it basically only works as a repository for summoning passwords I stored at some time in the distant past.Normally I LOVE Avast products but not anymore.

5. This creates a less structured implementation of the Avast Applications which then causes end users to have issues which can be very frustrating.Works great and as expected.

6. I just want to sync across devices and not look at confusing ads that I think are part of Avast but are annoying popups that duplicate Avast but that look like it (intentionally).

7. I randomly generate a password using Firefox, and it doesn't appear in either the desktop nor the mobile app, until much, much later.

8. I'm keeping it because I've already paid for the Avast Premium desktop suite, which this is included as part of.

9. While I type in the username and password, for some reason, the screen freezes up and then returns to normal allowing me to type in the rest of the details.

10. It's also free which is nice compared to other password manager apps that sometimes ask for some money.

11. I am not going to put the passwords in one by one and Will not pay full price for one that doesn't work now.

Steps to Troubleshoot & Fix Avast Passwords Issues

1. Fix Avast Passwords Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avast Passwords: Restarting the app will resolve most errors.
  2. Update the Avast Passwords App. Here is how:
    1. On Android goto PlayStore » Search for "Avast Passwords" » Open Avast Passwords » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avast Passwords » click "UPDATE".
  3. Clear Avast Passwords app cache: Clearing cached data will force your app to retrieve the latest data directly from Avast Passwords servers.
    1. On Android, goto Settings » Apps » Select "Avast Passwords" » click Storage » click "Clear Cache".
  4. Check Avast Passwords app permissions. If any of these permissions required to use your device's features are disenabled, Avast Passwords might not work.
  5. Uninstall and reinstall Avast Passwords. If nothing else has worked, completely uninstall Avast Passwords then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avast Passwords not working


2. Fix Avast Passwords Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avast Passwords be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avast Passwords not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avast Passwords may not be able to connect to the Internet when running in the background.

Reported Issues