Contact Microsoft Lens Customer Service

Why should I report an Issue with Microsoft Lens - PDF Scanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can use Microsoft Lens to convert images to PDF, Word, PowerPoint, and Excel files, digitize printed or handwritten text, and save to OneNote, OneDrive, or your local device.

2. Microsoft Lens (formerly Microsoft Office Lens) trims, enhances, and makes pictures of whiteboards and documents readable.

3. You can even import images that are already on your device using Gallery.

1. (Like I can do when cropping pictures in other software.) I scan a lot of worksheets with a colored heading at the top it that this scanner doesn't like to acknowledge as part of the paper or sheets with a box drawn on the page that it only wants to focus on.So far, I've only used Lens to crop documents, but it works well.

2. I have had a few documents that I've had to manually convert in order to meet file size requirements for my company's travel expense reimbursement system which limits file sizes to 1MB.

3. The auto-crop took an entire picture of my desk, or a small part of the document I was trying to scan.

4. I recommend this app to anyone who needs to make or scan in PDFs, worksheets, or any other documents.

5. As a teacher in these crazy times, with the covid19 pandemic, scanning in documents to share with my students have never been easier.

6. it appears they are pushing users into scanning directly in OneDrive, but multi-page documents require a premium subscription.

7. since the last update, i can no longer scan documents and send them to OneDrive as a pdf.

8. I hate when try to "scan" my documents and my phone casts a shadow on my pages.

9. Highly recommend it.If you scan a lot of documents on your phone, this app is amazing.

10. i understand the business model, but it's frustrating as a user to lose this functionality.This is a great app for document management.

11. Fugetaboutit! I'll find another app, thank you.Great for digitizing documents.

1. Fix Microsoft Lens Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Microsoft Lens: Restarting the app will resolve most errors.
2. Update the Microsoft Lens App. Here is how:
   1. On Android goto PlayStore » Search for "Microsoft Lens" » Open Microsoft Lens - PDF Scanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Lens » click "UPDATE".
3. Clear Microsoft Lens - PDF Scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Lens servers.
   1. On Android, goto Settings » Apps » Select "Microsoft Lens - PDF Scanner" » click Storage » click "Clear Cache".
4. Check Microsoft Lens app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Lens might not work.
5. Uninstall and reinstall Microsoft Lens. If nothing else has worked, completely uninstall Microsoft Lens then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Lens not working

2. Fix Microsoft Lens Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Microsoft Lens be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Microsoft Lens not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Microsoft Lens may not be able to connect to the Internet when running in the background.