Published by Microsoft Corporation on Oct 16, 2024

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What users are saying

1. so if I want to view more than one file, I have to navigate back into the site, then the folder and sub-folder and so on? I tried this a few times with the same result after restart and quit to use OneDrive instead, which worked fine.

2. File navigation is also clunky, and folder unloading does not work.Well I've always been a big fan of SharePoint, though hadn't really started to use it again until this year.

3. Moreover, when viewing a SharePoint page in Google Chrome on Android offers far better document library usability and features than Microsoft's own native app, you've got a problem.In general this app works pretty well but there are some glitches.

4. Now I click to preview the first image and get a nice full view of it with two options to share or view details.

5. Then using custom list views and other features, it really allows for some nice interfaces to be designed for use on mobile Awesome app!A deep breath of hot garage.

6. That's fine, but a button or swipe to view the next/previous file would be nice here.

7. For example, I click into the documents within a site, then pick a folder and click down into a sub-folder.

8. So I use the android back button to take a step back and it drops me all the way back to the main sharepoint start page.

9. There isn't even a file upload or a sharing target to get files into SharePoint from another app.

10. When working with lists there are some glitches, like for some reason when editing a list item, it will not pull any lookup fields, they just show up as 'null'.

11. It's missing "no brainer" functionality, such as the ability to share files and documents! It has bugs, such as some kind of race condition that prevents links from opening pages at times.

Steps to Troubleshoot & Fix Microsoft SharePoint Issues

1. Fix Microsoft SharePoint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft SharePoint: Restarting the app will resolve most errors.
  2. Update the Microsoft SharePoint App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft SharePoint" » Open Microsoft SharePoint » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft SharePoint » click "UPDATE".
  3. Clear Microsoft SharePoint app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft SharePoint servers.
    1. On Android, goto Settings » Apps » Select "Microsoft SharePoint" » click Storage » click "Clear Cache".
  4. Check Microsoft SharePoint app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft SharePoint might not work.
  5. Uninstall and reinstall Microsoft SharePoint. If nothing else has worked, completely uninstall Microsoft SharePoint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft SharePoint not working


2. Fix Microsoft SharePoint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft SharePoint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft SharePoint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft SharePoint may not be able to connect to the Internet when running in the background.

Reported Issues

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