Published by Microsoft Corporation on Sep 27, 2024

Report an issue with Microsoft OneNote.
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Why should I report an Issue with Microsoft OneNote: Save Notes?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Microsoft OneNote: Save Notes

1. Write notes, save ideas & keep up with your to-do list with Microsoft OneNote. • A free Microsoft account is required to use OneNote. • OneNote opens existing notebooks created in Microsoft OneNote 2010 format or later. • To sync your notes to OneDrive for Business, sign in with your organization’s Office 365 or SharePoint account.

2. Take notes, share ideas, organize and collaborate with Microsoft OneNote today. • Capture notes in ink.

3. Take notes on your phone and sync them across all your devices with Microsoft OneNote.

4. Data provided through the use of this store and this app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored and processed in the United States or any other country where Microsoft or the app publisher and their affiliates or service providers maintain facilities.

5. With OneNote, you can plan a big event, seize a moment of inspiration to create something new, and track your list of errands that are too important to forget.

6. This app is provided either by Microsoft or a third-party app publisher and is subject to a separate privacy statement and terms and conditions.

7. Organize your thoughts, discoveries, and ideas and simplify planning important moments in your life with your digital notepad.

8. Take notes, write memos and make a digital sketchbook right on your phone.

9. Sync notes across your devices to access them anytime, anywhere.

10. Capture pictures and add images to your notes.

11. Save ideas and check your list at home, in the office, or on the go across your devices.

Microsoft OneNote Customer Insights

1. Also, my large Autocorrect library in Word (which I've built over 25 years) makes writing in OneNote much easier.OneNote has been very helpful as a tool for creativity/jotting down notes, organizing, shopping lists, keeping important info needed to reference.

2. It's a really great tool to get the most of your writing needs.After Evernote abandoned the small, individual user with outrageous price increases, I switched to OneNote (though no way to migrate existing notes made it a time-consuming process).

3. The only convenience is linking it to my PC, and plenty of apps do that, it's just another lousy Microsoft app.I love organizing various sections under the notebook, however, I wish there was a way to "share" directly to the section it needs to go to rather than to Quick Notes then have to organize to the right place.

4. This will force me to find other ways to organize my page, even though the desktop feature of collapsing a group of page is really helpful.The app has been buggy for me and has a worse workflow since the UI overhaul months ago.

5. I don't need all of my most recent notes from meetings showing up on that first page when I open OneNote.

6. I've made several suggestions on the Microsoft suggestion hub, but everyone knows that's a joke and MS never listens to it's users.OneNote recently lost the ability to sync certain notebooks.

7. I want the notebook the first thing I see when I open the app, not pages under sections.

8. I can create notebooks for various subjects and organize them by sections and page numbers.

9. You can "share" it as a PDF or plain text but it doesn't format correctly or show all the page.

10. I guess MSFT doesn't want users to know when something is wrong with their product/service anymore.

11. I want ALL of my main notebook off line and able to backup the main notebook onto a separate storage device just in case.

Steps to Troubleshoot & Fix Microsoft OneNote Issues

1. Fix Microsoft OneNote Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft OneNote: Restarting the app will resolve most errors.
  2. Update the Microsoft OneNote App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft OneNote" » Open Microsoft OneNote: Save Notes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft OneNote » click "UPDATE".
  3. Clear Microsoft OneNote: Save Notes app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft OneNote servers.
    1. On Android, goto Settings » Apps » Select "Microsoft OneNote: Save Notes" » click Storage » click "Clear Cache".
  4. Check Microsoft OneNote app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft OneNote might not work.
  5. Uninstall and reinstall Microsoft OneNote. If nothing else has worked, completely uninstall Microsoft OneNote then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft OneNote not working


2. Fix Microsoft OneNote Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft OneNote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft OneNote not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft OneNote may not be able to connect to the Internet when running in the background.

Reported Issues