Contact 1Password Customer Service

Why should I report an Issue with 1Password - Password Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AgileBits to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Otherwise, it's been a good reliable app.I gave 1P a shot after years of being a paid LP user (thank you for FINALLY supporting hardware keys...it's what pushed me over the edge, along with LP's slow worsening), and it's great! Takes a little getting used to, but it's an upgrade over most people's bad password policies.

2. I can't go back to writing new passwords onto a very scribbled out piece of paper! Seems foolish!I have loved 1Password since I first used in a few years ago, and highly recommend it for accuracy, ease of use, the auto-fill feature.

3. Thank you!Unfortunately, this app changed from a one-time purchase that was able to sync with a private file hosted on 3rd party services (like Dropbox), to requiring a paid subscription for a 1password account.

4. The desktop app is good as well, however I find myself using the web browser extensions most often and it's incredibly frustrating to have to type your password in every time you close an instance of the browser and reopen it.

5. I'm literally trying to export my passwords to a different manager because 1Password is so frustrating to use, and the desktop app is the only one of THREE that I don't have.

6. The desktop is slow to respond after the update to 7 as well.As our digital connections get more complex and less secure, it is a must to have a password keeper.

7. To make matters worse, if you upgrade (as recommended by the dialog "for better compatibility"), you can lose the ability to sync with your old files, effectively strong-arming you into the new service with recurring payments.

8. It's too bad, because the original app worked well.I've been using 1Password for almost 15 years.

9. Its not just the passwords but the Secure Notes, personal info like Credit Cards auto fill, SSN, etc.

10. Coders shouldn't be forced to design user interfaces, and this is why.Simple and Efficient! This is a must for online security risk mitigation and beyond.

11. The customer service is THE BEST! I was amazed at the prompt response, the friendly assistant, the detailed instructions and walking me through each step to success.

1. Fix 1Password Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 1Password: Restarting the app will resolve most errors.
2. Update the 1Password App. Here is how:
   1. On Android goto PlayStore » Search for "1Password" » Open 1Password - Password Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 1Password » click "UPDATE".
3. Clear 1Password - Password Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from 1Password servers.
   1. On Android, goto Settings » Apps » Select "1Password - Password Manager" » click Storage » click "Clear Cache".
4. Check 1Password app permissions. If any of these permissions required to use your device's features are disenabled, 1Password might not work.
5. Uninstall and reinstall 1Password. If nothing else has worked, completely uninstall 1Password then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 1Password not working

2. Fix 1Password Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 1Password be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 1Password not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 1Password may not be able to connect to the Internet when running in the background.