Published by Collabora Productivity Limited on Oct 7, 2024

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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. I can't say it's a bad app for not doing what I thought though.The default format for new documents is the open document format, although the program can export to other formats, and when I have a keyboard and mouse/trackpad connected to my tablet (It's about the size of a small laptop, so pretty frequently), I feel as the controls are somewhat lacking.

2. The next is when I highlight text the keyboard app goes away so I cant delete the text the only option is to cut.Not a great experience on a phone.

3. Have to open my file explorer, search to the desired location and click on the file I want; does not show up in the recent file list.

4. When I'm entering text it will capitalize a letter then not allow any modification to it, so I have to delete the previous word along with the word I'm trying to type and this happens at least once a sentence to where I've had to enter text into a note app first.

5. Unfortunately, editing a text document on a phone screen is an awful experience.

6. Great app for opening LibreOffice and MS office documents on phone, and even editing them.

7. I find it's a good alternative to Google Docs and Microsoft Word, especially if you pair it with LibreOffice on your computer.

8. I have to download the file from the network or make a copy just to view it so when it saves it I don't care because it's a copy.So far so good.

9. All in all great job and keep up the good work.Fantastic app, far better than the alternatives, but there are two issues I've been having with it.

10. I can now view and edit my work docs when I'm on the road, which is most of the time.Well, although I am disappointed, that is not it's fault as I had assumed that it was something else.

11. Wish I could open a file from a network location (Dropbox).

Steps to Troubleshoot & Fix Collabora Office Issues

1. Fix Collabora Office Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Collabora Office: Restarting the app will resolve most errors.
  2. Update the Collabora Office App. Here is how:
    1. On Android goto PlayStore » Search for "Collabora Office" » Open Collabora Office » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Collabora Office » click "UPDATE".
  3. Clear Collabora Office app cache: Clearing cached data will force your app to retrieve the latest data directly from Collabora Office servers.
    1. On Android, goto Settings » Apps » Select "Collabora Office" » click Storage » click "Clear Cache".
  4. Check Collabora Office app permissions. If any of these permissions required to use your device's features are disenabled, Collabora Office might not work.
  5. Uninstall and reinstall Collabora Office. If nothing else has worked, completely uninstall Collabora Office then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Collabora Office not working


2. Fix Collabora Office Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Collabora Office be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Collabora Office not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Collabora Office may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!