Published by Kingsoft Office Software Corporation Limited on Sep 9, 2024

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WPS Office Lite Customer Insights

1. Trust it! WPS Office Lite, I appreciate you 👏😊I uninstalled the other WPS Office to install this Lite version which is smaller in size and uses less resources, the only thing though is when I uninstalled the main WPS, all the fonts in my fonts folder I had downloaded were deleted.

2. 1 star for lack of permanent purchase, 1 star for not having ad removal separate from premium.I've been trying to open my account b4 it expires many times now.

3. It appears they updated the program while I wasn't looking so a new bug.This past month before June 2022 the regular version got messed up.

4. And also when you write or edit notes on a ppt it keeps asking where to save the file and end up not saving changes everytime even tho you tell it to replace existing file so I wish it just simply SAVED by clicking save.

5. The dialogue box to "agree with terms" refuses to respond to touch! Yet I'm required to agree b4 proceeding!! What's the essence of prompting a user to follow a dead end? I believe that you'd want to get back soon as above is rectified.

6. After working on my paper for almost a week and the day before submission, the entire system froze.Excellent alternative to bloated full blown office, and can be used offline.

7. I downloaded the program onto my laptop and paid for 3 month subscription because I needed to edit a business proposal for funding.

8. Give me the option to pay $10-15 for a permanent removal of ads, no other features, and I'll give this app 5 stars.

9. options that's always in the way and I find random text from the current document or other documents randomly appearing everywhere.

10. I literally do not care about all the other premium features, I just want to get rid of ads, and paying a subscription for that, let alone $30 a year for it, is utterly ridiculous.

11. It would no longer keep the caps lock on for more than one word , it would not let me do voice to text for more than one or two words and the suggested words above the keypad also stopped working right.

Steps to Troubleshoot & Fix WPS Office Lite Issues

1. Fix WPS Office Lite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WPS Office Lite: Restarting the app will resolve most errors.
  2. Update the WPS Office Lite App. Here is how:
    1. On Android goto PlayStore » Search for "WPS Office Lite" » Open WPS Office Lite » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WPS Office Lite » click "UPDATE".
  3. Clear WPS Office Lite app cache: Clearing cached data will force your app to retrieve the latest data directly from WPS Office Lite servers.
    1. On Android, goto Settings » Apps » Select "WPS Office Lite" » click Storage » click "Clear Cache".
  4. Check WPS Office Lite app permissions. If any of these permissions required to use your device's features are disenabled, WPS Office Lite might not work.
  5. Uninstall and reinstall WPS Office Lite. If nothing else has worked, completely uninstall WPS Office Lite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WPS Office Lite not working


2. Fix WPS Office Lite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WPS Office Lite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WPS Office Lite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WPS Office Lite may not be able to connect to the Internet when running in the background.

Reported Issues