Published by Kuda Microfinance Bank on Mar 3, 2024

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Why should I report an Issue with Kuda - Transfers and payments?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kuda Microfinance Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Kuda - Transfers and payments image 1 contact Kuda - Transfers and payments image 2

About Kuda - Transfers and payments

1. Kuda is licensed by the Central Bank of Nigeria. - Open a bank account for free in minutes, start banking and pay easily immediately. - Make money transfers to any Nigerian bank for free up to 25 times every month (Nigeria users only) and get free debit and credit alerts. - Pay online and offline with secure payment options. - Create a Kuda Username to make unlimited free money transfers within the Kuda community without a bank account number! - Set up a trading account on the app to invest in US stocks (Nigeria users only). - Request a Kuda Visa card with pickup and nationwide delivery options. 💳 (Nigeria users only. - Request a virtual Visa card to pay online. (Nigeria users only. - Save money easily with our automated savings features and get up to 8% annual interest! (Nigeria users only. - Pay across borders with money transfers to Nigeria from the UK at competitive rates. 🌍 (UK users only. - Pay bills and buy airtime for all major networks. (Nigeria users only.

2. Download the Kuda banking app, open a Kuda bank account on your phone, add money and request a Kuda Visa card.

3. Add money to your account: Send money to your Kuda bank account from any other bank’s app or through internet banking or move money from your debit card.

4. Save a lump sum or set a percentage to save periodically and we'll pay you up to 8% annual interest on your savings, so your money keeps making money. 💰(Nigeria users only. - You can also save every time you pay directly from your Kuda bank account with Kuda Spend+Save.

5. Kuda is the smart way to do your banking every day, pay, make free money transfers, invest and manage your money on your phone.

6. Open a Kuda account today and join over 7 million people who use Kuda for easy banking, investments through a stock trading account, savings and on-the-go payments.

7. We know your money is important to you, so we won’t charge you unnecessary bank fees for banking with us. - Banking is more rewarding with Kuda!

8. Open your account: Download Kuda and open a Kuda bank account on your phone. 2.

9. Get 25 free money transfers to any Nigerian bank every month, pay online and offline easily, invest and save money automatically.

10. It's the smartest way to save! (Nigeria users only. - Invest in US stocks with a trading account. 📈 Trading services are provided by a third party. (Nigeria users only. ) Disclaimer: Invest wisely!

11. Download the Kuda banking app today to pay, save and invest!

Kuda Customer Insights

1. Since you won't refund either of my transactions, best u shutdown my account cos I can't continue with Ur kind of poor banking management.The first one was better cause, receiving and sending money then was very fast, but these one, people sent me money, but I didn't receive anything, yet they debited successfully and they bank also confirmed that the receiver has gotten it, but sadly, it didn't come.

2. It has happened to me countless times.I've been sent money from two different accounts but I've not received it and them has not been reversed to their accounts, I've tried reaching through calls and in app messages but it's to no avail.

3. I've sent countless emails in that regards for about 2 months now and nothing tangible has been done about it.I think one thing I must commend Kuda for, is the swift response in reversing debited declined transactions.

4. That alone fascinates me! I've has a seamless experience for close to 2 years now since I started using it.The app at certain times refuses to login....it's so frustrating because it's happened too many times to be recognized as an issue.... especially when you need to do use it the most .... because of this I'm not sure I will put any serious cash in there because it has embarrassed me a couple of times when I needed to do a transfer.Very bad.

5. And I need the money urgently!Great I have been enjoying this app but of late, services have not been smooth.

6. Money received are not showed in the transaction history unlike before , making it difficult for one to trace any money that comes into your account.

7. Money sent wasn't received by the recipient, neither was it reversed.

8. Money sent wasn't received neither was it reversed.

9. Please, the management should look into this issueI don't know what to say, at first I love this app above every other and for the second or third time now I can't login into my kuda account to even buy food to eat.

10. It works fine for basic transfer and receiving money.

11. It has been very difficult trying to make transfer.

Steps to Troubleshoot & Fix Kuda Issues

1. Fix Kuda Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kuda: Restarting the app will resolve most errors.
  2. Update the Kuda App. Here is how:
    1. On Android goto PlayStore » Search for "Kuda" » Open Kuda - Transfers and payments » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kuda » click "UPDATE".
  3. Clear Kuda - Transfers and payments app cache: Clearing cached data will force your app to retrieve the latest data directly from Kuda servers.
    1. On Android, goto Settings » Apps » Select "Kuda - Transfers and payments" » click Storage » click "Clear Cache".
  4. Check Kuda app permissions. If any of these permissions required to use your device's features are disenabled, Kuda might not work.
  5. Uninstall and reinstall Kuda. If nothing else has worked, completely uninstall Kuda then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kuda not working


2. Fix Kuda Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kuda be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kuda not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kuda may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • How to change a lost number to a new one

    — by Esther Nwaka 3 months ago

  • I sent money to mercy Gideon on the 15th of December 15,000 till today she hasn’t received it neither have they reversed the money to me

    — by Palang 3 months ago

  • I need my kuda account number back

    — by Obinna 1 year ago

  • I need my kuda account number back

    — by Obinna 1 year ago

  • How can I access my lost kuda account

    — by Obinna 1 year ago

  • How can I access my lost kuda account

    — by Obinna 1 year ago

  • I want to open a basic account but it's not going through after the first process

    — by Anna bella 1 year ago

  • I'm not able to continue my process of opening an account I want to delete it and open it again

    — by Anna bella 1 year ago

  • Please delete account with email cynthiachiamaka@redacted as I can no longer access the account due to loss of phone number connected to the account

    — by Cynthia nnakee 1 year ago

  • I use my kuda debit card to withdraw form POS yesterday around 12:22pm and the pos haven’t got the money in his account and they debited my account since that time and haven’t got my money back…. I have been making complain since yesterday and haven’t hear any feedback from you @kuda …. I hope you help me sort it out… love you @kuda 💕

    — by Adesope khafeed 1 year ago

  • Bank Name: Kuda Microfinance Bank
     Account Name: Benjamin Ufedojo Idoko
     Account Number: 2013069566
    I want my account closed under the GDPR LAW and the penalty for non compliance is 4% under GDPR

    — by benjamin idoko 1 year ago

  • I don’t want to use it again

    — by Odafea Godwin 1 year ago

  • i want to delete my kuda account because it is i have another one and i don't need another one

    — by Cassandra Essien 1 year ago

  • I want to delete my kuda account because I don't have access to my account.

    — by Oladipo mayowa 1 year ago

  • I want to delete my kuda account because I am no longer interested in it anymore

    — by Awoleye Rufus 2 years ago

  • My account is suspended why
    Pls help me clear the suspension

    — by Lilly lina 2 years ago

  • my account has been locked temporarily and I have 4776.55 naira in the account,please unlock it

    — by Olaniyan idowu Gabriel 2 years ago

  • Delete my kuda bank account

    — by Kola 2 years ago

  • My phone was stolen with my kuda ATM card,I want to block it and get new one

    — by Tayo Oduntan 2 years ago

  • I want to permanently delete my kuda account cause I don't want to use the account anymore.

    — by Samuel Idemudia 2 years ago

  • I want to permanently delete my kuda account because I don't want to use kuda Microfinance Bank anymore.

    — by Salima Farhan 2 years ago

  • I am here by to delete my account Tried to open an account yesterday but I decided to change my mind today. Please delete my account and my information thank you Kuda

    — by Wasiu olaogun olamilekan 2 years ago

  • Please I need to delete my Kuda Account, as I am no longer in need of it

    — by David Achara 2 years ago

  • I lost the sim that I use to open Kuda, so I need otp maybe you can send it through my mail

    — by Adeola damilare 2 years ago

  • I lost my old phone and sim and I want to login to my kuda account on my new phone amd they are sending otp to my old phone I lost but I can’t see the opt and I have money there

    — by Desmond Peter 2 years ago

  • Want to change so many details

    — by Excel vitalis 2 years ago

  • I lost my sim please send otp via email

    — by John 2 years ago

  • Pls I want to restart my kuda account at fresh help me to delete the previous one

    — by Oyeyemi Samson Damilare 2 years ago

  • How can i login ny kuda when i don't have my old number with me or can you help me to change it to this number so i can login 09152932454

    — by George 2 years ago

  • I need to delete and reopen my account correctly

    — by Babatunde Emmanuel 2 years ago

  • I would like to request for the deletion of my kuda account, which details are above

    — by Oke oreoluwa 2 years ago

  • I sent money to someone since on Monday and yet till now she as not gotten the money

    — by Victor 2 years ago

  • I want to delete my account because when I tried verifying it wasn’t going through

    — by Olugbeko Samuel ayodeji 2 years ago

  • I want to delete my account and start my registration afresh

    — by Olugbeko Samuel ayodeji 2 years ago

  • Please delete kuda account completely

    — by Olayinkaseun 2 years ago

  • I want to delete this account cause I want to add the phone number I opened it with to my main account
    Name:Ogochukwu Chris
    Gmail:chinazaonwuegbusi@redacted
    Phone number:07044461826..please help me and delete this account so I can be able to access my main account that I have in

    — by Ogochukwu Chris 2 years ago

  • I want to delete this account cause I want to add the phone number I opened it with to my main account that I have money in..I want to delete this account Name:Ogochukwu Chris
    Gmail:chinazaonwuegbusi@redacted
    Phone no:07044461826

    — by Ogochukwu Chris 2 years ago

  • Due to wrong information given on my details I would like my account to be deleted from d Kudo platform

    — by Samson Ndutimi Angalabiri 2 years ago

  • I was trying to open account for the pass 1 month now it keep saying something went wrong

    — by Hannatu Yusuf 2 years ago

  • Due to lots of inconveniences i will like that my kuda account be deleted

    — by Eloka Josephine chikaodili 2 years ago

  • am unable to login

    — by tijani zulfah oyebimpe 2 years ago

  • My account was temporary blocked yesterday when I was trying to make transaction, account number, 2017003663. Acc name, adeleke oluwadamilare segun

    — by Adeleke segun 2 years ago

  • I will like to close my kuda bank account with full name AYIDE MOSES AJAH and account number 2000446620 which overdraft is gaining weight every passing month as I am not in a good financial condition to pay up the aggravating interest. Although I'll work on clearing my overdraft and the need to delete my kuda bank account might no longer be but for my convenience and the best interest of kuda bank in mind I'll like to have it deleted if there is no alternative to stop the increasing interest or preferably, if my kuda account can be suspended till I get my overdraft paid, it'll be of my utmost interest.
    Looking forward to a favourable response as soon as possible. I make this request under the GDPR law. Thanks.

    — by Ayide Moses Ajah 2 years ago

  • I will like to close my kuda bank account with full name AYIDE MOSES AJAH and account number 2000446620 which overdraft is gaining weight every passing month as I am not in a good financial condition to pay up the aggravating interest. Although I'll work on clearing my overdraft and the need to delete my kuda bank account might no longer be but for my convenience and the best interest of kuda bank in mind I'll like to have it deleted if there is no alternative to stop the increasing interest or preferably, if my kuda account can be suspended till I get my overdraft paid, it'll be of my utmost interest.
    Looking forward to a favourable response as soon as possible. Thanks.

    — by Ayide Moses Ajah 2 years ago

  • I want my Kuda account deleted

    — by Louis 2 years ago

  • I need to login my kuda account on my new device

    — by Kamal 2 years ago

  • Pls I lost the phone number I used to open my Kuda account,I want to login on my new number and it’s asking for the code they sent to the lost number,pls I need the code to be sent to my gmail account.

    — by Ademiluyi 2 years ago

  • Unable to complete my kuda microfinance bank verification

    — by Akande 2 years ago

  • I'm trying to rest my password for my kuda account I don't live in Nigeria I live in the USA so can you change my it to this number 804 267 9628

    — by Michael 2 years ago

  • I applied to delete my account due to name appeared on my profile is totally different with mine and documents by this I want delete the account.

    — by Ahmad Haruna 2 years ago

  • I want to delete my account because the line I used got lost and I want to be able to open another account using my email and new line.

    — by Uwanekwu Destiny 2 years ago

  • The bank network is poor

    — by Adeleye Oluwatoyin Oluwapelumi 2 years ago

  • I hereby request that my account details be deleted from my kudabank account

    — by FALOYIN OLAWALE MATTHEW 2 years ago

  • I want to delete my kuda account so I'm no longer in need of it, Thank you

    — by UCHENNA DAVID NNAJI 2 years ago

  • Hi my name is Ajao Ibrahim, I lost the Sim I use to register my account and I want to change the number so I can be able to login. Pls help me

    — by Ajao Ibrahim 2 years ago

  • Please I made a transaction to first bank of Nigeria 3019143041 on Sunday and the money hasn’t be sent yet and it has not be refunded as well(10,000) please I need feedback on my money in the next 24hrs

    Taiwo adenike Elizabeth
    2008697459

    — by Taiwo 2 years ago

  • Dear kuda,I want to delete my kuda account because I have provides the wrong information in it and I need it to be deleted as soon as possible

    — by Adeniyi Adedokun 2 years ago

  • Delete it

    — by Kabir abdulrazak 2 years ago

  • I don’t need kuda again just please delete my account and the number associated with my kuda account
    Thank you

    — by Osaro Emmanuel Brodrick 2 years ago

  • I want to delete my Kuda account with account number: 2010187362 because I already have another kuda account and I want to link my BVN to it

    — by Precious Adetona 2 years ago

  • My name is Lukmon kamorudeen olawale. Here is my complaint about a problem I encountered with your app Kuda - Free Mobile Banking for Nigerians.
    I want to delete my Kuda account.

    Reach me on lukeshkamorudeen@redacted.
    Best Regards.

    — by Lukmon kamorudeen olawale 2 years ago

  • I want to delete my Kuda account

    — by Lukmon kamorudeen olawale 2 years ago

  • I want to delete my kuda bank account....I don't want it again....
    Email: christianabraham374@redacted
    Phone number:07068237346

    Delete my account please...

    — by Abraham Christian 2 years ago

  • I want to deactivate my account since am unable to do full registration and it showing me error. Just help me delete the account and have I have opened it twice using the same info but different numbers

    — by akinola ezekiel 2 years ago

  • I'm no longer interested

    — by Nwachukwu chidera sophie 2 years ago

  • I’m trying to add my BVN but it’s not working can I get that fixed right away

    — by Orikeye Toheeb 2 years ago

  • Please I made a transfer of 58000 from my kuda account to my access account and till now the money has not drop in my access account and it has not been reversed either. Please it's a matter of urgency.
    The annoying part is that the transaction details is not showing for me to be able to complain the transaction.
    My account number: 2001592548

    — by Sunday Ntente 2 years ago

  • I want to delete my data cause my legal name is mixed up and I can't put my bvn

    — by Tim 2 years ago

  • Please,I'm requesting for a reversal of funds....I had tried withdrawing with my card at the ATM but wasn't successful though I've been debited....account number is 2001820733 and account name Imaobong Etukudo

    — by Imaobong Etukudo 2 years ago