Contact CosmoPayment Customer Service

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1. I am extremely DISSATISFIED with the lack of SERVICE and with the fact that I CAN'T even pay for my goods, CAN'T order from any websites, the card is not being accepted, and I CAN'T transfer it to my bank EITHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So NO: -bank transfers -paypal transfers -other card transfers -paying on websites -card not legit -recognized wrongly I ASK FOR AN IMMEDIATE REFUND OF MY BALLANCE RIGHT NOW!!!!!!!!!!!!!!!!!! I AM EXTREMELY EXTREMELY DISSATISFIED AND I WANT AN IMMEDIATE REFUND BECAUSE THIS APP IS HOPELESS AND I CANT CONTINUE TO USE IT FOR GOOD! CANT TRANSFER TO MY BANK OR PAYPAL OR PAY!!!!!!!!!!!!!!!!!!!!!!! I don't even understand how people SAY that they are able to login with fingerprints HAHAHAHAH I scanned mine, and still no way!Relentless months trying to access it without an access code or email link available to reset things.

2. Absolutely horribleUsed to like this app/banking but now since being locked out /having to change emails, not being to make any purchases using the card, they then rob me of all the money in the account for "monthly maintenance fees" DisgracefulI don't recommend them! A while ago they ,,lost" 2 wires from my secondary balance to my bank account.

3. This has to be the worst payment app on the market! If I could give it negative Stars I would, do not use!This is awful man, im Australian and I needed to put my "accounting" money into another payment method, did this one but because i am Australian I cannot verify my account therefore they are currently holding $770 usd of mine and I have no way to access it, plz check apps before downloading to make sure it's in your currency :(Great App, Great Website and great support.

4. Even with biometric login it says login invalid (I assure you my fingerprint has not changed!) And the unending 3- or 4-step verification EVERY few minutes? Garbage app, garbage company.I just signed up for Cosmo and I installed the app to have my card info on the go but everytime I try to login it says incorrect information, even though the info I provided is correct.

5. I can't use my balance, I CAN'T withdraw it, and I CAN'T even pay, NONE of the websites are accepting my card, it says it's a VISA card, but one website recognized it as a MASTERCARD, and I think something extremely shady is going on with Cosmo tbh, since websites never recognize cards wrong.

6. I also have a problem with my card NUMBER not even being displayed in the app, can't even copy paste it or read it, same goes for EXPIRATION DATE, and CVV code.. It is a HORRIBLE SERVICE, not just the app.

7. Soon will start receiving payments so I need everything to work.Signing in isn't a problem for me, but I would definitely NOT recommend Cosmo!!! It is the WORST service ever in the entire world right now.

8. Now,already 4 days,I can't use my account at all: not ATM,not online,not withdrawn..nothing! Just use something else,not them!Not only is it not letting me use my passcode to sign in but now it's not even letting me use my fingerprint anymore so now I'm locked out of my account.

9. Love the fact that they send you a credit card and have that secondary balance.

10. Libra bank said they never heard about Cosmo:) so my money were lost.

11. There was no evidence at my bank I did those wires.. They said in my country,they work with Libra bank.

1. Fix CosmoPayment Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CosmoPayment: Restarting the app will resolve most errors.
2. Update the CosmoPayment App. Here is how:
   1. On Android goto PlayStore » Search for "CosmoPayment" » Open CosmoPayment » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CosmoPayment » click "UPDATE".
3. Clear CosmoPayment app cache: Clearing cached data will force your app to retrieve the latest data directly from CosmoPayment servers.
   1. On Android, goto Settings » Apps » Select "CosmoPayment" » click Storage » click "Clear Cache".
4. Check CosmoPayment app permissions. If any of these permissions required to use your device's features are disenabled, CosmoPayment might not work.
5. Uninstall and reinstall CosmoPayment. If nothing else has worked, completely uninstall CosmoPayment then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CosmoPayment not working

2. Fix CosmoPayment Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CosmoPayment be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CosmoPayment not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CosmoPayment may not be able to connect to the Internet when running in the background.