Contact Identity Guard Customer Service

Why should I report an Issue with Identity Guard?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Identity Guard to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get the Identity Guard app for direct alerts of potential identity theft. • Get alerts when changes, such as your name, address, or email address are made or a new account holder is added to your bank accounts. • Be alerted when we detect your credit card numbers, financial account numbers, health insurance number and more on the Dark Web - places such as thousands of black market websites, secret chat rooms, and underground forums. • View your monthly Vantage 3. 0 credit score based on TransUnion data and an annual credit report with information from Equifax, Experian, and Transunion.

2. To enjoy these features, an Identity Guard membership is required.

3. To enjoy these features, an Identity Guard membership is required.

4. Our state-of-the-art artificial intelligence capabilities continuously scour billions of data points to discover vulnerabilities and alert you when your identity may be at risk.

5. The most powerful, comprehensive identity theft protection is now available on your mobile device.

6. The best identity protection is the one that alerts you fastest.

7. To enjoy these features, an Identity Guard with Watson membership is required.

1. Login's a problem, can't see credit scores, won't allow fingerprint to be set up, yadda, yadda, yadda! And of course the original version doesn't work anymore.

2. For a protection company, they aren't very secure with our info.Credit Scores are no longer available using the App.

3. Makes me want to change my credit monitoring service!Not much to the app: If you set notifications to be texted to your phone then there's no value-add for it - you need to go to the website to do pretty much everything.

4. It keeps asking me to authenticate my personal info, I guess to verify I'm the correct user EVERY TIME I login!! It's been like this for at least the 1 plus years I've been using it.

5. For example the app shows I have a new credit account with with message to login to the website to see details.

6. While the app does partially hide the full ssn, credit card numbers, etc, it does display the full birthdate, which it should also partially hide.

7. Everything you could do on a web browser you used to be able to do on the app which included looking at your credit score.

8. Now all you get access to are alerts and basically a settings bar that gives you access to account info (not actual identity guard features).

9. So you're stuck looking at some score that is NOT REALLY your credit score.There's always an issue.

10. Then you click the reports screen and the Credit Rating isn't there.

11. Why? Because now they use a "credit rating" system which is NOT the one used by the credit bureaus NOR is accepted by lending institutions.

1. Fix Identity Guard Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Identity Guard: Restarting the app will resolve most errors.
2. Update the Identity Guard App. Here is how:
   1. On Android goto PlayStore » Search for "Identity Guard" » Open Identity Guard » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Identity Guard » click "UPDATE".
3. Clear Identity Guard app cache: Clearing cached data will force your app to retrieve the latest data directly from Identity Guard servers.
   1. On Android, goto Settings » Apps » Select "Identity Guard" » click Storage » click "Clear Cache".
4. Check Identity Guard app permissions. If any of these permissions required to use your device's features are disenabled, Identity Guard might not work.
5. Uninstall and reinstall Identity Guard. If nothing else has worked, completely uninstall Identity Guard then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Identity Guard not working

2. Fix Identity Guard Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Identity Guard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Identity Guard not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Identity Guard may not be able to connect to the Internet when running in the background.