Published by Huawei Internet Service

Report an issue with Huawei Body Fat Scale.
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Why should I report an Issue with Huawei Body Fat Scale?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Service to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Huawei Body Fat Scale

1. Huawei Body Fat Scale is an app used to manage Huawei's body fat scales.

2. Huawei Body Fat Scale will connect to your scale and provide professional measurement and analysis for you.

Huawei Body Fat Scale Customer Insights

1. I think that a good solution for it would be to activate the field only by pressing lightly on the scale with one foot so as to sync the data and then shut it off autoI changed my phone and there's no way to recover my previous data, I lost everything, also I have to create every profile again.

2. Not satisfied.I am satisfied with the scale and app, however I would like to be able to export the entire (or some) data to Excel or an open spreadsheet program such as Apache OpenOffice Calc directly to my phone.

3. I have no idea why location is needed.The app doesn't provide analysis of your measurements, it only compares them with your own over time; it doesn't tell you where you are on the scale of health, you have to look for the interpretation of your results on the Internet which is really inconvenient.

4. It is not a device issue, I can see the scale through Bluetooth connections on my (Android 10) phone.

5. There you have it, switch on Bluetooth and location on your phone before stepping on the scale.

6. I have read tons of complaints and reviews with others having the same issue and claiming that the app and scale does not work.

7. Did not have the scale paired with Bluetooth through my main device settings.

8. One of the advantages of having a "Smart" scale is the fact that you have a history of your stuff so you can track your progress.

9. However, Not everything is bad: It combines good with the decoration in my bathroom...I regret buying a Huawei scale.

10. Also, there is no average data preview in history, trends or estimated time to hit the goal based on data.

11. It worked fine for a few months, and then it stopped seeing the scale (AH100).

Steps to Troubleshoot & Fix Huawei Body Fat Scale Issues

1. Fix Huawei Body Fat Scale Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Huawei Body Fat Scale: Restarting the app will resolve most errors.
  2. Update the Huawei Body Fat Scale App. Here is how:
    1. On Android goto PlayStore » Search for "Huawei Body Fat Scale" » Open Huawei Body Fat Scale » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Huawei Body Fat Scale » click "UPDATE".
  3. Clear Huawei Body Fat Scale app cache: Clearing cached data will force your app to retrieve the latest data directly from Huawei Body Fat Scale servers.
    1. On Android, goto Settings » Apps » Select "Huawei Body Fat Scale" » click Storage » click "Clear Cache".
  4. Check Huawei Body Fat Scale app permissions. If any of these permissions required to use your device's features are disenabled, Huawei Body Fat Scale might not work.
  5. Uninstall and reinstall Huawei Body Fat Scale. If nothing else has worked, completely uninstall Huawei Body Fat Scale then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Huawei Body Fat Scale not working


2. Fix Huawei Body Fat Scale Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Huawei Body Fat Scale be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Huawei Body Fat Scale not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Huawei Body Fat Scale may not be able to connect to the Internet when running in the background.

Reported Issues