Contact Huawei Health Customer Service

Why should I report an Issue with Huawei Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Service to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If we can figure out what's going on with it, I will gladly change it to a five-star because previously it had been are really helpful app11/16/2019 update The app still doesn't provide a way to export any data.

2. Currently, you may still have the ability to link or see data sync, but this integration is no longer supported and will stop functioning sometime in the near future.Got an Honor band 4.

3. First, US users cannot update/change the watch face on the Honor 6 band (bug in app doesn't allow the option to show up).

4. Lots of time I have to open the app and pull down in order for the app to update the data from the band.

5. Second, You set your height and weight in the profile section, however it either doesn't save it or it changes it to some crazy value (I set mine to 5'10" 217lbs, and it changed it to 14'10" 98lbs).

6. HOWEVER, this app is NOT saving two important things... my WEIGHT and HEIGHT data.

7. The screen to enter height, weight, age, and sex is so buggy that it doesn't work at all.

8. And I'm happy enough, with my Huawei band 6 and the Huawei Health App.Does not integrate with Google fit or MyFitnessPal as stated by app.

9. 11/19/2018 The app has a lot of good features, but there's no way to backup, transfer, or export your data.

10. Now, the message pops up when I where my weight at current time - cannot enter worked at earlier time.

11. This is inexcusable for such an important feature.Can I give it zero stars? Any app that requires your location even when I don't want to use the location based features should get ZERO stars.

1. Fix Huawei Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Huawei Health: Restarting the app will resolve most errors.
2. Update the Huawei Health App. Here is how:
   1. On Android goto PlayStore » Search for "Huawei Health" » Open Huawei Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Huawei Health » click "UPDATE".
3. Clear Huawei Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Huawei Health servers.
   1. On Android, goto Settings » Apps » Select "Huawei Health" » click Storage » click "Clear Cache".
4. Check Huawei Health app permissions. If any of these permissions required to use your device's features are disenabled, Huawei Health might not work.
5. Uninstall and reinstall Huawei Health. If nothing else has worked, completely uninstall Huawei Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Huawei Health not working

2. Fix Huawei Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Huawei Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Huawei Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Huawei Health may not be able to connect to the Internet when running in the background.