Published by Huawei Internet Service

contact Huawei Health Chat with our AI-based Huawei Health Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Huawei Health?



characters left:

Why chat with our AI Huawei Health Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Huawei Health.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Huawei Health image 1   contact Huawei Health image 2


What users are saying

1. If we can figure out what's going on with it, I will gladly change it to a five-star because previously it had been are really helpful app11/16/2019 update The app still doesn't provide a way to export any data.

2. Currently, you may still have the ability to link or see data sync, but this integration is no longer supported and will stop functioning sometime in the near future.Got an Honor band 4.

3. First, US users cannot update/change the watch face on the Honor 6 band (bug in app doesn't allow the option to show up).

4. Lots of time I have to open the app and pull down in order for the app to update the data from the band.

5. Second, You set your height and weight in the profile section, however it either doesn't save it or it changes it to some crazy value (I set mine to 5'10" 217lbs, and it changed it to 14'10" 98lbs).

6. HOWEVER, this app is NOT saving two important things... my WEIGHT and HEIGHT data.

7. The screen to enter height, weight, age, and sex is so buggy that it doesn't work at all.

8. And I'm happy enough, with my Huawei band 6 and the Huawei Health App.Does not integrate with Google fit or MyFitnessPal as stated by app.

9. 11/19/2018 The app has a lot of good features, but there's no way to backup, transfer, or export your data.

10. Now, the message pops up when I where my weight at current time - cannot enter worked at earlier time.

11. This is inexcusable for such an important feature.Can I give it zero stars? Any app that requires your location even when I don't want to use the location based features should get ZERO stars.

Steps to Troubleshoot & Fix Huawei Health Issues

1. Fix Huawei Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Huawei Health: Restarting the app will resolve most errors.
  2. Update the Huawei Health App. Here is how:
    1. On Android goto PlayStore » Search for "Huawei Health" » Open Huawei Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Huawei Health » click "UPDATE".
  3. Clear Huawei Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Huawei Health servers.
    1. On Android, goto Settings » Apps » Select "Huawei Health" » click Storage » click "Clear Cache".
  4. Check Huawei Health app permissions. If any of these permissions required to use your device's features are disenabled, Huawei Health might not work.
  5. Uninstall and reinstall Huawei Health. If nothing else has worked, completely uninstall Huawei Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Huawei Health not working


2. Fix Huawei Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Huawei Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Huawei Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Huawei Health may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Mike Gault

I would like to delete my user account as I have a new watch and want to start over. 7174248867. I have tried to go through settings privacy settings and there is no entry for anything with the cloud

— 3 years ago by John Eustace

cannot reset password on app, app requires old password to be entered but will not accept