Contact Sharper lmage Smart Scale Customer Service

Why should I report an Issue with Sharper lmage Smart Scale?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MerchSource LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tracker Scale app. goals and track weight loss effortlessly through Bluetooth technology.

1. Software for the app has not been updated since mid 2020, seems like phones are getting better but sharper image must have a newer model out and does not care about this anymore.Edit: I love how the second I left a bad review, the Bluetooth connected 😂 also, the idiots that put the back piece on offset it so the unit button/tab on the back was not actually making contact with the button on the scale.

2. if you get off the scale before the flashing stops you will get the error message...hope it works for u guys.Terrible. Bought this 12/24/19.

3. Too much work imo Absolutely waste of money😡 stupid device will not connect to Bluetooth and the unit button to change to pounds won't work.

4. Had an S6, it did sync to, however it still will not change Kg to pounds on scale display, only converts inside app on old S6...software desperately needs update.

5. Beware!When I first got the scale it worked great, but now it will not connect to my phone, it is also stuck in kilograms instead of pounds.

6. This scale has been highly useful (and reliable) in tracking my fitness goals up to now and I'm very disappointed! 😭😭😭I only got it to work correctly one time.

7. the trick for it to work is to have both dry feet on the metal bar and wait til the flashing weight stops then get off the scale.

8. However, it is just an overpriced scale.Without the app, scale is basically useless, you cannot change from kg to lbs or use any of the other measurements it is supposed to provide.

9. Since then, I noticed the settings have reverted and in order for me to update to my original settings I have to use the app BUT the Bluetooth no longer pairs with the scale.

10. Now all of a sudden it won't connect to Bluetooth and Pounds has changed to Kilograms for no apparent reason with no way (that I can see) to change it back.

11. Don't waste your time or money!!!!It worked the first time for me and then I kept getting error message like the rest are saying.

1. Fix Sharper lmage Smart Scale Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sharper lmage Smart Scale: Restarting the app will resolve most errors.
2. Update the Sharper lmage Smart Scale App. Here is how:
   1. On Android goto PlayStore » Search for "Sharper lmage Smart Scale" » Open Sharper lmage Smart Scale » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sharper lmage Smart Scale » click "UPDATE".
3. Clear Sharper lmage Smart Scale app cache: Clearing cached data will force your app to retrieve the latest data directly from Sharper lmage Smart Scale servers.
   1. On Android, goto Settings » Apps » Select "Sharper lmage Smart Scale" » click Storage » click "Clear Cache".
4. Check Sharper lmage Smart Scale app permissions. If any of these permissions required to use your device's features are disenabled, Sharper lmage Smart Scale might not work.
5. Uninstall and reinstall Sharper lmage Smart Scale. If nothing else has worked, completely uninstall Sharper lmage Smart Scale then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sharper lmage Smart Scale not working

2. Fix Sharper lmage Smart Scale Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sharper lmage Smart Scale be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sharper lmage Smart Scale not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sharper lmage Smart Scale may not be able to connect to the Internet when running in the background.