Contact FreeBuds Assistant Customer Service

Why should I report an Issue with FreeBuds Assistant?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Huawei Internet Service to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Last point it is not compatible with whatsapp, voice note won't get recorded from the freebuds microphone but from the phone microphone.Freebuds sounded poor out of the box, but read online that it could be fixed by updating the firmware.

2. Im using samsung note 8 and updated the buds to the last version.Not a great application, and the FreeBuds software is pretty poor considering its price and competition.

3. Yet it asks you to make sure they have enough power to update, but will not tell you?App cannot find freebuds which are connected via BT and play sound just fine.

4. I can understand why comments here are mostly negative...as it requires a bit of tech savvyness to navigate this less than smooth update process.First try the Freebuds sounded worse than the included wired earbuds.

5. Reconnect via Bluetooth and update, that worked for me.Simple app with main function being firmware update of FreeBuds.

6. I'm really starting to regret it already.I could not know the battery for both buds or even the case, as well as call disconnecting if i got a call and the buds out of my ears, once i put them it connected the call and after few seconds the call transfer to the phone.

7. You cannot see the power level of the buds unless it is mid firmware update.

8. For those who can't update their Buds, reset them (hold the pair button on the case for 10secs until the light flashes blue, green and red.

9. If you want to make a product that's supposed to be a cheaper more accessible version of Airpods, you better make sure that the product is at least as accessible as Airpods which are actually more viable option than Freebuds right now.

10. After checking if the buds were firmly connected to the chargingbox I managed to update them accordingly.

11. The app is completely unable to find the freebuds for update.

1. Fix FreeBuds Assistant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FreeBuds Assistant: Restarting the app will resolve most errors.
2. Update the FreeBuds Assistant App. Here is how:
   1. On Android goto PlayStore » Search for "FreeBuds Assistant" » Open FreeBuds Assistant » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FreeBuds Assistant » click "UPDATE".
3. Clear FreeBuds Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from FreeBuds Assistant servers.
   1. On Android, goto Settings » Apps » Select "FreeBuds Assistant" » click Storage » click "Clear Cache".
4. Check FreeBuds Assistant app permissions. If any of these permissions required to use your device's features are disenabled, FreeBuds Assistant might not work.
5. Uninstall and reinstall FreeBuds Assistant. If nothing else has worked, completely uninstall FreeBuds Assistant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FreeBuds Assistant not working

2. Fix FreeBuds Assistant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FreeBuds Assistant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FreeBuds Assistant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FreeBuds Assistant may not be able to connect to the Internet when running in the background.