Contact Frontline Health Portal Customer Service

Why should I report an Issue with Frontline Health Portal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Healthmaster to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Frontline Health Portal app allows parents to connect to their school childrens’ school-held health records and receive messages direct from their school nursing team.

2. To self-register within the app you will need to have already been set up as a contact on your child's school health record.

3. You'll need to sign up using the exact email address used, and you'll need to know your child's date of birth and student ID number.

4. Please forward any queries or concerns direct to your school only.

5. Contact your school if you are uncertain of these details.

6. This app is only available for school’s that are a Frontline customer and have opted into this mobile service.

7. If you are not sure of this, please check with your school.

8. Frontline is a software developer with no direct access to your children's health records, treatment plans, or the school administration.

1. School district and email fields get autofill by the same field, so saved password doesn't work.

2. When using the biometrics to sign in, the app is replacing the school district name with my email address.

3. The school should be able to provide a calendar for when the children are not in school so parents aren't woken up during breaks either.This is the most prominent piece of garbage that has ever been created.

4. App name as appear in installed app list is "Health Portal", which is different from app name shown during install.Inaccurate service email (bounced back) and inefficient in-app process.

5. So my email address shows on both the school district field and the email/username field.

6. Is there any way to have a single screen show all account questionnaires' status that includes the date they're cleared for? This would make the process much more efficient for families with multiple kids and help speed up check-in at schools.

7. Thank you for nothing, and have a good day.Error Message - School District Must be Specified.

8. Unfortunately, there's no way around it.Horrible app Can't access the kids, Can't change current account to a new account the school had to set up.

9. Amazing the AAA has an app to get you help with your car....but a medical services provider Can't be bothered to have the same quality.This app force closes out of nowhere! It was working earlier this week and for a good amount of months.

10. I am woken up every morning starting at 7am and receive a text AND an email every 15 minutes until I check my child in.

11. It should not be that hard for parents to sign up.The app is not accepting my email which is strange because it is the same email I use every time.

1. Fix Frontline Health Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Frontline Health Portal: Restarting the app will resolve most errors.
2. Update the Frontline Health Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Frontline Health Portal" » Open Frontline Health Portal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Frontline Health Portal » click "UPDATE".
3. Clear Frontline Health Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Frontline Health Portal servers.
   1. On Android, goto Settings » Apps » Select "Frontline Health Portal" » click Storage » click "Clear Cache".
4. Check Frontline Health Portal app permissions. If any of these permissions required to use your device's features are disenabled, Frontline Health Portal might not work.
5. Uninstall and reinstall Frontline Health Portal. If nothing else has worked, completely uninstall Frontline Health Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Frontline Health Portal not working

2. Fix Frontline Health Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Frontline Health Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Frontline Health Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Frontline Health Portal may not be able to connect to the Internet when running in the background.