Contact Patient Portal Customer Service

Why should I report an Issue with Patient Portal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Flow Health Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Flow Health Patient Portal provides you with secure access to your and your family’s test results, and enables you to receive push notifications when new results are available.

2. The application also contains your personal identifier for COVID-19 testing, which makes the testing process easier and more efficient.

1. Lastly, the company itself (CORE) who uses this app sent results 7 days after a test that has a 1-2 ETA.

2. 7 days for results makes those results completely worthless to know, so no thanks for that!I get the notifications for new results when they are ready, since my daughter gets tested weekly.

3. The web browser version works really well.simple and quick!Results posted on time for the shoot.

4. Disappointing too because I think I need this app to see test results from one of my Drs.First off, the app alone is not good.

5. I'm going to miss working because the new app isn't working and loading all the results.Doesn't work.

6. I have an email telling me my test results are available.

7. Secondly, I would constantly have to force close it to refresh results because it would say 'no internet connection' and not respond upon re-opening the app.

8. I can't get my Covid test results.

9. Only results from previous tests.

10. New screen immediately came up asking for a code and I entered the code again (it's the only code I had) and was told code couldn't be found.

11. I used to get the results fine, for the past 2 yrs.

1. Fix Patient Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Patient Portal: Restarting the app will resolve most errors.
2. Update the Patient Portal App. Here is how:
   1. On Android goto PlayStore » Search for "Patient Portal" » Open Patient Portal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Patient Portal » click "UPDATE".
3. Clear Patient Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from Patient Portal servers.
   1. On Android, goto Settings » Apps » Select "Patient Portal" » click Storage » click "Clear Cache".
4. Check Patient Portal app permissions. If any of these permissions required to use your device's features are disenabled, Patient Portal might not work.
5. Uninstall and reinstall Patient Portal. If nothing else has worked, completely uninstall Patient Portal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Patient Portal not working

2. Fix Patient Portal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Patient Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Patient Portal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Patient Portal may not be able to connect to the Internet when running in the background.