Contact my portal. Customer Service

Why should I report an Issue with my portal. by Dignity Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dignity Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Effortlessly manage your medical information with my portal. by Dignity Health – your all-in-one care solution. - Personal list of medications, immunizations, and test results.

2. Download the App: Get the my portal. app by Dignity Health and sign in using your Dignity Health email and password. 3.

3. Select your care region: Depending on where you received care, select the correct region for entry into your patient portal. 4.

4. Explore and Engage: Start messaging your provider, accessing lab results, and diving into your health records.

5. For computer access visit for a full list of our locations and their portal pages.

6. Our secure network ensures data safety, enabling you to utilize all features with complete peace of mind. 1. 2.

7. Experience effortless health management – download my portal. by Dignity Health today. Your care, simplified. Note: The My Portal. app works best in portrait orientation.

1. The login requires you to read the privacy terms but the link to their site either isn't registering or it doesn't realize you've actually read the terms and conditions, creating an endless loop of never being able to login.Frustrating navigation, doesnt conform to Android normal navigation motions.

2. I wish Dignity Health would bite the bullet and ditch Cerner for EPIC.After some new updates, it doesn't seem to have consolidated any updated information such an upcoming appointment into the newest version of the app.

3. You need to go back to Dignity main patient portal screen in order to see the upcoming appointment.Works sometimes, never when you want it to.

4. Once I get to the patient portal dashboard, it doesn't show my upcoming appointment.

5. For example, every time I log in, there's the error code 400 screen popping up.

6. Very frustrating, I open the app and it shows a loading screen but it takes forever to get to the login screen.

7. Bypassing the error screen, it makes us select a healthcare service region.

8. I called their technical support and have been waiting since December began to access my information.Reinstalled app.

9. Strange...When attempting to access portions of my record, I am redirected to an error pagelet.

10. update 3/29/19... for some reason, the first attempt at entering my password fails EVERY time.

11. The records shown as available are absent so it just send me back to this error page.

1. Fix my portal. Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart my portal.: Restarting the app will resolve most errors.
2. Update the my portal. App. Here is how:
   1. On Android goto PlayStore » Search for "my portal." » Open my portal. by Dignity Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for my portal. » click "UPDATE".
3. Clear my portal. by Dignity Health app cache: Clearing cached data will force your app to retrieve the latest data directly from my portal. servers.
   1. On Android, goto Settings » Apps » Select "my portal. by Dignity Health" » click Storage » click "Clear Cache".
4. Check my portal. app permissions. If any of these permissions required to use your device's features are disenabled, my portal. might not work.
5. Uninstall and reinstall my portal.. If nothing else has worked, completely uninstall my portal. then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing my portal. not working

2. Fix my portal. Server issues & Internet Connection

1. Check network connection: An unstable Internet will make my portal. be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to my portal. not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, my portal. may not be able to connect to the Internet when running in the background.