Contact Health Navigator Customer Service

Why should I report an Issue with Health Navigator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MediKeeper, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our support options include the use of a Case Manager to develop a personalized Plan of Care. - Users can update and complete questionnaires multiple times as symptoms or circumstances change. - Ability to log and update symptoms on your own without requiring a physician.

2. Health Navigator is an online tool that helps you track symptoms and check off daily tasks to keep you healthy.

3. You can update and complete this questionnaire multiple times, and receive recommendations for further support.

4. Option to work with a Case Manager who will develop a personalized Plan of Care for your specific needs. - Get recommendations on local testing locations and centers. - Once tested, daily tasks will be provided to help monitor symptoms for ongoing recovery.

1. Easy to use just not useful.Entering DOB doesn't work, looks like manually needed to slide to find the date as opposed to entering the date directlyCan't set up acct...says email invalidTo enter a birthdate you have to scroll thru hundreds of calendarsApp keeps stopping.

2. That's a LOT of months/years!!! Otherwise, a good app.Doesn't work very well with notifying my job that I'm up to date in heath stuff, end up having to email and or fax the information .

3. I really didn't appreciate scrolling through all the years, month by month, to enter my birthdate.

1. Fix Health Navigator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Health Navigator: Restarting the app will resolve most errors.
2. Update the Health Navigator App. Here is how:
   1. On Android goto PlayStore » Search for "Health Navigator" » Open Health Navigator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Health Navigator » click "UPDATE".
3. Clear Health Navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from Health Navigator servers.
   1. On Android, goto Settings » Apps » Select "Health Navigator" » click Storage » click "Clear Cache".
4. Check Health Navigator app permissions. If any of these permissions required to use your device's features are disenabled, Health Navigator might not work.
5. Uninstall and reinstall Health Navigator. If nothing else has worked, completely uninstall Health Navigator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Health Navigator not working

2. Fix Health Navigator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Health Navigator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Health Navigator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Health Navigator may not be able to connect to the Internet when running in the background.