Published by Garmin on Feb 27, 2024

Report an issue with Garmin Connect.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Garmin Connect™?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Garmin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Garmin Connect™ image 1 contact Garmin Connect™ image 2

About Garmin Connect™

1. We also need call log permission to display incoming calls on your devices. - View today’s health data in vivid detail on your personalized My Day page. - Analyze your activities and their related statistics. - Sync with other apps like MyFitnessPal and Strava. - Review personal records for steps, distance and pace. - See how you measure up to other Connect users with Insights. - Get support for Garmin devices and their features.

2. Learn more about Garmin devices and how they work with the Garmin Connect™ app at Garmin. com. (2) See a full list of compatible devices at garmin. (3) Activity tracking accuracy: Garmin.

3. Once you pair your phone (1) with a Forerunner®, Venu®, fēnix or another compatible Garmin device (2), activity tracking is just the beginning of what Garmin Connect™ can do for you.

4. Garmin Connect needs SMS permission to allow you to receive and send SMS text messages from your Garmin devices.

5. Garmin Connect™ is your one-stop source for health and fitness data.

6. Whether you’re training for a race or tracking steps, it provides the information and inspiration you need to beat yesterday.

7. Are you ready to join millions of users who walk, run, bike, hike and strive to beat yesterday?

8. You can create new workouts, build courses and even challenge your friends to compete, all within the app.

9. Note: Continued use of GPS running in the background can dramatically decrease battery life.

Garmin Connect Customer Insights

1. My favorite features are being able to view data from calories burned to hours of rem sleep, saved workouts, stress levels and daily average stress, graphs related to this data, and more.

2. At least make me aware of what settings I need to change to fix this annoyance, if there are any.Pros ..Display for all the data collected from the watch is wonderful.

3. Basically, the app is stuck in the early 2010s and needs a a modern refresh.The only major gripe I have is that when I use my watch to find my phone when it's missing, the alarm notifying me where it is proceeds to go off again 3-4 more times after I've found the phone.

4. Edit: couldn't get over CONS, gave watch to husband.I think the app just "works", and the breakdown of training level and other tidbits is helpful.

5. You can't bypass it, but why make it a mandatory step for sign up? .. there's no activity time edit similar to sleep data.

6. It would make it more streamline if both or all time measurements could be edited the same.So I'm a former Fitbit user and while I like the app, it does lack a few "user interface" things that I prefer on fitbit.

7. So, fitbits user interface is extremely streamlined with the various different features it has, but it really lacks details because the Fitbit itself is a simple device.

8. But it's such a chore having to manually input exercises (I really should be able to input Barbell Squat and find it, Garmin), and the UI has so many confusing menu options that it's hard to know where to look for an option.

9. Extremely frustrating when you spend nearly $200 for a smart watch, that you can't use all the functions it's designed forIt's good.

10. I like that you can change the watch face through the app, however that too, takes a while to sync.

11. My phone recognized the watch via straight Bluetooth connection and it registers on the watch.

Steps to Troubleshoot & Fix Garmin Connect Issues

1. Fix Garmin Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Garmin Connect: Restarting the app will resolve most errors.
  2. Update the Garmin Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Garmin Connect" » Open Garmin Connect™ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Garmin Connect » click "UPDATE".
  3. Clear Garmin Connect™ app cache: Clearing cached data will force your app to retrieve the latest data directly from Garmin Connect servers.
    1. On Android, goto Settings » Apps » Select "Garmin Connect™" » click Storage » click "Clear Cache".
  4. Check Garmin Connect app permissions. If any of these permissions required to use your device's features are disenabled, Garmin Connect might not work.
  5. Uninstall and reinstall Garmin Connect. If nothing else has worked, completely uninstall Garmin Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Garmin Connect not working


2. Fix Garmin Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Garmin Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Garmin Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Garmin Connect may not be able to connect to the Internet when running in the background.

Reported Issues