Published by Fitness Connection on Dec 5, 2023

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Why should I report an Issue with Fitness Connection?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Fitness Connection to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Fitness Connection

1. Check-in faster with your digital keytag, view class schedules, stay updated with home club news, access FC OnDemand workout videos, track your workouts & so much more.

2. You can easily access class schedules, club challenges, training plans and track your exercises directly from your Fitness Tracker.

3. The Fitness Connection App is compatible with popular fitness tracking devices and apps and uses HealthKit to save your workouts and contribute to your progress.

4. Access Your GYM Come True™ anywhere with the Fitness Connection App.

5. Download the app and follow the easy instructions on our website ( ) to get started today.

Fitness Connection Customer Insights

1. I have this app more and on my fitness journey.dont go to this gym they take a lot of money from you and claim its "non refundable" and keep it, left me with $6 thanks to the people at this place😐This app was great at first but I have not been able to open the app in about 2 weeks now.

2. So you can track your progress.Excellent gym a great experience all for a great price very friendly and awesome atmosphere I love all the classes they offer and lots of equipment for all your workout needs.

3. The app is awesome since I go to a lot of classes I'm able to pull up the schedule any time for a list of daily classes.🙂🏋️ ♀️🚴 ♂️😍I have gone into the gym itself to cancel my membership, they tell me just to do it online, so I do it online and it never cancels my membership.

4. It's really hard to guess what every activity is called in order to get some club ranking that is sheerly ego boosters.For what this app provides I can just do the same as I've been doing, checking every single location for when they have Body Pump scheduled.

5. I've decided to uninstall the app being that you still haven't fixed the issue.This app has helped me figure out a plan, track my workouts, kept me motivated withprogess ranking and more.

6. Also wish it could track your workouts like Planet Fitness' (PF) app does.

7. I have sent multiple emails to the email you provide, but still no response, but they will keep taking their fees every month.

8. The calendar and classes offered are not synced with the fitness tracker.

9. PF has QR codes on all of their machines to scan with the app and then you can either enter workout details, or, if it's a digital machine like a treadmill, you take a pic and the app scrapes the details.

10. However, there is no need to log in because using the fitness tracker is pointless and time consuming.

11. I like the app because, it's easy to mark my calendar with classes.

Steps to Troubleshoot & Fix Fitness Connection Issues

1. Fix Fitness Connection Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fitness Connection: Restarting the app will resolve most errors.
  2. Update the Fitness Connection App. Here is how:
    1. On Android goto PlayStore » Search for "Fitness Connection" » Open Fitness Connection » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fitness Connection » click "UPDATE".
  3. Clear Fitness Connection app cache: Clearing cached data will force your app to retrieve the latest data directly from Fitness Connection servers.
    1. On Android, goto Settings » Apps » Select "Fitness Connection" » click Storage » click "Clear Cache".
  4. Check Fitness Connection app permissions. If any of these permissions required to use your device's features are disenabled, Fitness Connection might not work.
  5. Uninstall and reinstall Fitness Connection. If nothing else has worked, completely uninstall Fitness Connection then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fitness Connection not working


2. Fix Fitness Connection Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fitness Connection be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fitness Connection not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fitness Connection may not be able to connect to the Internet when running in the background.

Reported Issues