Contact Decathlon Connect Customer Service

Why should I report an Issue with Decathlon Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Decathlon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Simple and practical, the application is there with you every day and lets you monitor your progress step by step whether you’re looking after your well-being or wish to become an accomplished athlete.

2. Analyze all your sports sessions: speed curve, heart rate and route mapping for GPS watches.

3. Monitor the evolution of your practice and stay motivated !

4. DECATHLON CONNECT is the perfect companion for your connected device.

5. You’ll become your own coach.

6. We help you share your data with main sports platforms (Apple Health, Strava... ). ▸CW500 HR: Smartwatch with an integrated heart rate monitor, which allows you to measure the intensity of your sporting activity as well as your daily activity and sleep. 13 sports supported. ▸CW900 HR: Smartwatch to track your physical and daily activity (sleep, steps, calories, etc. ) with precision thanks to the integrated heart rate monitor and GPS. 11 sports supported.

1. One user tip would be to not delete your activities automatically after upload, that way if you do get a failure in sync then at least you can retry.Edit after trying to persevere with it: Intuitive and easy to use but as it often isn't syncing the data/not all of the data/not the data viewed on watch, I don't get on with it very well.Brilliant 👍 App.

2. I pair it with strava and between the two I get all the data I need.every time I have to synchronize the app and the watch and every time I need to connect.

3. Also, tech support works fine, i got some questions about CW900hr watch, and asked directly from apps support.

4. STILL A WASTE OF MONEY.Works well for the most part with my ONmove but occasionally fails to upload to Strava, meaning a manual download of gpx via the website is needed.

5. Support does not answer for 5 days.my Onmove 500 HRM has stopped transferring data to my phone.

6. It seemed to work a couple of nights for sleep tracking, but synchronisation doesn't work, gives an error message.

7. I barely get a welcome screen! Useless, and what a waste of money for the watch, which is now just a super expensive pedometer.

8. The watch still works fine - but without connecting it to the app, what's the point? It's just a more expensive pedometer.

9. And since about a week or so, it gives me an error every time I weigh myself, despite showing my correct weight in the app afterwards.

10. EDIT: APP is glitching, it is not uploading activity - in my case it is running to the app from CW900HR watch.

11. In addition I am not receiving notificationsNice program, it is possible to export automatically your activity to other apps, like Strava.

1. Fix Decathlon Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Decathlon Connect: Restarting the app will resolve most errors.
2. Update the Decathlon Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Decathlon Connect" » Open Decathlon Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Decathlon Connect » click "UPDATE".
3. Clear Decathlon Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Decathlon Connect servers.
   1. On Android, goto Settings » Apps » Select "Decathlon Connect" » click Storage » click "Clear Cache".
4. Check Decathlon Connect app permissions. If any of these permissions required to use your device's features are disenabled, Decathlon Connect might not work.
5. Uninstall and reinstall Decathlon Connect. If nothing else has worked, completely uninstall Decathlon Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Decathlon Connect not working

2. Fix Decathlon Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Decathlon Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Decathlon Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Decathlon Connect may not be able to connect to the Internet when running in the background.