Published by Garmin on Dec 4, 2024

Report an issue with Garmin Drive.
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Why should I report an Issue with Garmin Drive™?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Garmin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Garmin Drive™

1. For compatible navigators, the Garmin Drive app provides real-time information for traffic, parking, advanced weather, and photoLive traffic cameras, in addition to the ability to send and receive calls, texts, and notifications from your Bluetooth-enabled mobile device.

2. For compatible dash cams, the Garmin Drive app provides quick access to camera controls, settings, and recorded footage.

3. The Garmin Drive™ app is a simple and convenient app solution for the latest Garmin automotive navigators and dash cams. Visit garmin. com/driveapp for a list of compatible devices.

4. The Garmin Drive app can create a “picture-in-picture” video from any two perspectives at the same time, making it easy to review video and also share videos with friends, insurance agencies, or legal authorities.

5. Up to four dash cams can be wirelessly connected with the Dash Cam Auto Sync feature to provide comprehensive coverage around a vehicle, offering various viewpoints recorded by the multiple cameras.

6. Stream the audio (music and other responses) from your vehicle’s stereo when you connect Garmin Speak to your stereo using Bluetooth® or AUX.

7. Garmin Speak™ with Amazon Alexa brings what you love about Amazon Alexa to your vehicle.

8. Also, enjoy Garmin turn-by-turn navigation.

9. Just ask Alexa to hear music, news, and more.

10. Older Bluetooth-capable Garmin navigators are compatible with the Garmin Smartphone Link app, and older Wi-Fi-enabled Garmin dash cams can access video footage through the Garmin VIRB app.

Garmin Drive Customer Insights

1. Takes hours to connect the camera to wifi, then get videos to show up, then click on a video, and then editing a video is impossible.

2. To be fair I was able to connect the dash cam 47 to the app only one single time but none the functions were working which is the same as not getting connected.

3. It seems like connector is a selling point but I can't find that it actually does anything at all.I keep getting a push notification about a software update and whenever I'm in the car connected, the camera says it already has the latest software.

4. I just spent 15 minutes getting the app to export a video from the front camera with the rear camera saved as picture in picture.

5. And why design it so it needs wifi? Why not connect with Bluetooth since the camera is in a car that obviously isn't parked in a living room connected to my router.

6. After finally getting to my clip and exporting it, it took 6 minutes (and spammed ANR probably 50 times, no joke) to export a 1 minute clip.

7. What's more, the dashcam mini 2 has wifi capabilities to connect and upload any emergency footage that's taken.

8. I have two Garmin – cams and getting any video off of them is impossible.

9. I have 3 cameras and none of them connect to the app anymore without me having to forget the camera, uninstall the app and then go through the entire setup process.

10. Exporting a clip is so painful - the app throws an ANR (Android not responding) when trying to load the video.

11. Even if I'm miraculously able to connect it to my dash cam, it goes so frustratingly slow that it's unusable.

Steps to Troubleshoot & Fix Garmin Drive Issues

1. Fix Garmin Drive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Garmin Drive: Restarting the app will resolve most errors.
  2. Update the Garmin Drive App. Here is how:
    1. On Android goto PlayStore » Search for "Garmin Drive" » Open Garmin Drive™ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Garmin Drive » click "UPDATE".
  3. Clear Garmin Drive™ app cache: Clearing cached data will force your app to retrieve the latest data directly from Garmin Drive servers.
    1. On Android, goto Settings » Apps » Select "Garmin Drive™" » click Storage » click "Clear Cache".
  4. Check Garmin Drive app permissions. If any of these permissions required to use your device's features are disenabled, Garmin Drive might not work.
  5. Uninstall and reinstall Garmin Drive. If nothing else has worked, completely uninstall Garmin Drive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Garmin Drive not working


2. Fix Garmin Drive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Garmin Drive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Garmin Drive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Garmin Drive may not be able to connect to the Internet when running in the background.

Reported Issues