Contact Garmin Add-on Customer Service

Why should I report an Issue with Garmin Add-on for Sleep app?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Urbandroid (Petr Nálevka) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. IMPORTANT: Make sure to whitelist Garmin Connect Mobile from any battery optimization!

1. No change.It feels so unpolished, like a beta version even though it was released in 2017! My watch used up 30% battery compared to 10% without it, which is at least bad! My Android Wear watch was using much less battery! And the worst is that the data is all wrong! There is a recurring pattern of no sleep data (red) and in-between light sleep; for sure not valid data.

2. I'm currently using a Venu Sq with SW version 3.7. I have "data recording" on the watch set to "every second" instead of "smart" and I have Pulse Ox turned on full-time (all of which is supposed to be harder on battery life).

3. There was also two settings I found from the GitHub about turning off the back light when an activity was happening that I've disabled as well as trying to turn on tracking from the phone and not the watch.Takes a lot of time for the app on the watch to connect to this one, but ultimately it works every time.

4. Sometimes it records full HR, HRV and SpO2 during the entire sleep, sometimes it records the first half or less and then stops recording data from the watch.

5. Not very happy with the battery use on the watch, thought - today it ate 45% (few days worth of normal use!) - and shows only HR, totally missing out SpO2 it supposedly measured as well.

6. Even so, my experience after a few days is that I lose 11-14% battery during an overnight sleep tracking of 7-8 hours.

7. 1, this app turned on auto gesture back light so they need to make that stop; 2, the app auto starts at the time I selected for my typical bedtime - I'd prefer to manually start Sleep app.

8. Most days I need to delete the recorded sleep and put in the actual sleep period recorded from my watch.

9. I am going from 7 days of battery to almost dead on 7 hours without having sp02 enabled the rest of the settings left at default.

10. That's fine by me and I don't have any problems with functionality.The app provides inconsistent data sync during sleep tracking.

11. And I may not want data but to properly record start of sleep and wake up at end, so total hours.

1. Fix Garmin Add-on Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Garmin Add-on: Restarting the app will resolve most errors.
2. Update the Garmin Add-on App. Here is how:
   1. On Android goto PlayStore » Search for "Garmin Add-on" » Open Garmin Add-on for Sleep app » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Garmin Add-on » click "UPDATE".
3. Clear Garmin Add-on for Sleep app app cache: Clearing cached data will force your app to retrieve the latest data directly from Garmin Add-on servers.
   1. On Android, goto Settings » Apps » Select "Garmin Add-on for Sleep app" » click Storage » click "Clear Cache".
4. Check Garmin Add-on app permissions. If any of these permissions required to use your device's features are disenabled, Garmin Add-on might not work.
5. Uninstall and reinstall Garmin Add-on. If nothing else has worked, completely uninstall Garmin Add-on then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Garmin Add-on not working

2. Fix Garmin Add-on Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Garmin Add-on be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Garmin Add-on not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Garmin Add-on may not be able to connect to the Internet when running in the background.