Contact Blue Connect Customer Service

Why should I report an Issue with Blue Connect Mobile NC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BCBSNC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Blue Connect Mobile lets you securely connect to your Blue Cross NC health plan to access clear, easy to understand information about your benefits.

2. This can help you manage costs and make better health decisions.

3. Best of all, it's simple to use and convenient. * Access customer support through click-to-call, in-app messaging and Live Chat.

1. Tried several times to uninstall and reinstall, hoping that might fix the problem, but it never changed and just uninstalled it permanently.it's a okay app constantly makes you reenter your credentials after a while even when your choose to login in via face or fingerprint.The app always works great for me and I love being able to keep track of my insurance claims,payments and other services that are on there.

2. My app works great now, almost better than before! Great customer service!!Doesn't work very often - won't login and it's slowI haven't been able to access the app since Dec 2022.

3. either so you always have to re-enter which is frustrating and time consuming.App doesn't work! You must use the password entry method to log in rather than finger print or pin option otherwise the app just spins and will not open.

4. You would think as much as we pay in premiums that they could make a suitable, simple application where we could check and pay our bills? I suppose not.This app has so many faults, it's become easier to turn on a computer and use the BCBS website the old fashioned way.

5. It's impossible to pay your bill, looking at the explanation of benefits always gives an error, and with the latest update, it hangs at a blue screen before it even lets you log in.

6. After about a week though, it no longer recognized my username or password even though it worked with my online login.

7. This app needs to work and work well! I'm not sure what has happened since early January when it was functional.Absolutely terrible app.

8. Keep getting message "Blue Connect Mobile is not available at this time.

9. Hope nothing changes!!Had some issues for a while with the app and was disappointed, but BCBS quickly assessed and fixed the problem.

10. Through the phone system you could pay with check, debit or credit.

11. I am only able to view one of the three ID cards on my plan.

1. Fix Blue Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Blue Connect: Restarting the app will resolve most errors.
2. Update the Blue Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Blue Connect" » Open Blue Connect Mobile NC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blue Connect » click "UPDATE".
3. Clear Blue Connect Mobile NC app cache: Clearing cached data will force your app to retrieve the latest data directly from Blue Connect servers.
   1. On Android, goto Settings » Apps » Select "Blue Connect Mobile NC" » click Storage » click "Clear Cache".
4. Check Blue Connect app permissions. If any of these permissions required to use your device's features are disenabled, Blue Connect might not work.
5. Uninstall and reinstall Blue Connect. If nothing else has worked, completely uninstall Blue Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Blue Connect not working

2. Fix Blue Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Blue Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Blue Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Blue Connect may not be able to connect to the Internet when running in the background.