Contact Diary Customer Service

Why should I report an Issue with Diary for Garmin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Elmar Rainer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I connected to my Garmin account, it even shows my little image, but it doesn't load any data.

2. Shame...Why does the app keep syncing everything even from 2016? I have my account since mid 2019.

3. Please, try to include more features than Garmin connect, like better statistics, coaching, advice...App is very glitchy.

4. And why does it keep syncing my connection's activities.

5. For 2 days it has now been constantly syncing and draining my battery in the process.

6. Even less with sleep and other data.It doesn't work.

7. I have about 4 years of data and usually 1+ activities daily.

8. Great idea, massive disappointment.I have the pro version and I'm a little bit disapointed.

9. Nothing more than Garmin connect which is free.

10. I liked the idea and even bought pro but I see now it is unusable.

11. It has barelly synced maybe 2 years.

1. Fix Diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diary: Restarting the app will resolve most errors.
2. Update the Diary App. Here is how:
   1. On Android goto PlayStore » Search for "Diary" » Open Diary for Garmin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diary » click "UPDATE".
3. Clear Diary for Garmin app cache: Clearing cached data will force your app to retrieve the latest data directly from Diary servers.
   1. On Android, goto Settings » Apps » Select "Diary for Garmin" » click Storage » click "Clear Cache".
4. Check Diary app permissions. If any of these permissions required to use your device's features are disenabled, Diary might not work.
5. Uninstall and reinstall Diary. If nothing else has worked, completely uninstall Diary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diary not working

2. Fix Diary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diary may not be able to connect to the Internet when running in the background.