Contact Ba Customer Service

Why should I report an Issue with Babydoppler Connect by Cocoon Life?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Babymoov Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This directs you immediately to buy something, smh.

1. Fix Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ba: Restarting the app will resolve most errors.
2. Update the Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Ba" » Open Babydoppler Connect by Cocoon Life » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ba » click "UPDATE".
3. Clear Babydoppler Connect by Cocoon Life app cache: Clearing cached data will force your app to retrieve the latest data directly from Ba servers.
   1. On Android, goto Settings » Apps » Select "Babydoppler Connect by Cocoon Life" » click Storage » click "Clear Cache".
4. Check Ba app permissions. If any of these permissions required to use your device's features are disenabled, Ba might not work.
5. Uninstall and reinstall Ba. If nothing else has worked, completely uninstall Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ba not working

2. Fix Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ba may not be able to connect to the Internet when running in the background.