Contact APPatient Customer Service

Why should I report an Issue with APPatient?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Modernizing Medicine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It can also help providers treat patients on the go. - Chat allows you to communicate with your healthcare team. - Allows patients to access their healthcare records directly. - Access patient information stored in EMA® from your phone. - Lab and test results can be accessed by patients. - Use your existing Patient Portal username and password to log in.

2. Welcome to APPatient™, the end-to-end patient engagement app created for Modernizing Medicine® patients and providers.

3. APPatient™ is a mobile, fully-functional patient engagement app that can help both patients and providers save time.

4. Patients can access telehealth and information, and push notifications can keep them up to date on primary medical concerns.

5. Practices with Premium Patient Connect can take advantage of 24-hour online check-in, expediting intake paperwork.

6. For log in assistance, please contact your physician’s office.

1. Once I got past that nightmare, the login page did not recognize my password and when I tried to change the password using the link provided, I was redirected to a blank page.

2. After I Downloaded the app to my Android, I filled in the ton of info that's required to login, but the link sent via email took me back to the play store.

3. I get the password reset email that loads a blank page.

4. The link they send sends me right back to where I started with no ability whatsoever to reset a password.

5. The link then takes you back to the app where it prompts you to log in again with no way to reset your password.

6. The password reset request just links you back to the app store, and doesn't actually do anything.

7. This might be a scam app.Was sent a link from my provider to download the app, but wasn't given a password.

8. The PW reset email has another link in it that just opens the app store again.

9. This I do know: it's not working correctly.I have experience getting spammed by my medical provider to install the app with every practice interaction, which includes a monstrously long link that could be simplified.

10. First she told me that she couldn't talk to me because I was the patient and she had no answer as to why the button to call technical support was available on the app if we aren't supposed to call it.

11. So I tried to reset password as a work around.

1. Fix APPatient Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart APPatient: Restarting the app will resolve most errors.
2. Update the APPatient App. Here is how:
   1. On Android goto PlayStore » Search for "APPatient" » Open APPatient » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for APPatient » click "UPDATE".
3. Clear APPatient app cache: Clearing cached data will force your app to retrieve the latest data directly from APPatient servers.
   1. On Android, goto Settings » Apps » Select "APPatient" » click Storage » click "Clear Cache".
4. Check APPatient app permissions. If any of these permissions required to use your device's features are disenabled, APPatient might not work.
5. Uninstall and reinstall APPatient. If nothing else has worked, completely uninstall APPatient then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing APPatient not working

2. Fix APPatient Server issues & Internet Connection

1. Check network connection: An unstable Internet will make APPatient be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to APPatient not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, APPatient may not be able to connect to the Internet when running in the background.