Published by Fortis Healthcare Limited on Nov 10, 2023

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Why should I report an Issue with myFortis?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Fortis Healthcare Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About myFortis

1. Fortis Healthcare's myFortis application helps its customers connect with Fortis Hospital network digitally to book appointments, receive alerts related to appointments, maintain demographic, lifestyle, clinical profiles, family and friends, view offers, receive health tips, emergency contacts etc.

myFortis Customer Insights

1. Staff is fooling patients and this app is no help at all.App full of bugs, show's only patients id , nothing else, no doctors name no reports, no medicine, when you try to update profile, it crashes.... Overall useless appIt is very easy.

2. the patient details also while entering have format issues and could be streamlined.Having serious issue bug in app When proceeding to choose a payment option WEB PAGE not available is showing and then when going back again then showing slot already booked.

3. Also the hospital staff gave no help instead they asked to fill a form to which we said, we are already trying to book from app, he said,It will not work and asked for extra 100 rs for that form.

4. the bookig appointment feature could be done better as the date and time shows but can't book as it unavailable and you discover that you have to skip the dates to check next slot.

5. Someone, please take note.this app was way better until 2021... Since then, with each update, it's performance is degrading and its getting slower by day.Useless app.. I spent my whole 15 minutes kn booking an appointment from here.

6. Keep up the good work.Horrible. Can't change profile, can't add profile, always says " please fill mandatory field" even when you fill all fields.

7. And wait for his long reply for appointment.Fortis hospital has the network connection issue.

8. overall took 40-50 mins to book one appointment.

9. We can slot the time according to our convenience.

10. Please fix 🔧 it.The staff was very concerned & helpful in PD ward.

11. and the payment gateway works after trying 2-3 times.

Steps to Troubleshoot & Fix myFortis Issues

1. Fix myFortis Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart myFortis: Restarting the app will resolve most errors.
  2. Update the myFortis App. Here is how:
    1. On Android goto PlayStore » Search for "myFortis" » Open myFortis » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myFortis » click "UPDATE".
  3. Clear myFortis app cache: Clearing cached data will force your app to retrieve the latest data directly from myFortis servers.
    1. On Android, goto Settings » Apps » Select "myFortis" » click Storage » click "Clear Cache".
  4. Check myFortis app permissions. If any of these permissions required to use your device's features are disenabled, myFortis might not work.
  5. Uninstall and reinstall myFortis. If nothing else has worked, completely uninstall myFortis then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing myFortis not working


2. Fix myFortis Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make myFortis be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to myFortis not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, myFortis may not be able to connect to the Internet when running in the background.

Reported Issues