Contact Patient Communication Customer Service

Why chat with our AI Patient Communication Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Patient Communication.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. ****update 2-26-23****** After being taken to the app store, I happened to click on the "open " button which in turn took me to the reset password screen.

2. Update: The 2/23 update made the app even less functional, it now crashes any time I type text to message my provider.I can no longer log in since the update.

3. I have reinstalled it more times than I can count, and now it just keeps stating that it is "awaiting approval" from my provider -- which essentially renders the account useless, as I cannot access any info.

4. It's almost impossible to access messages to my provider, and loses connections in the middle of text conversations.

5. Tech support and my provider state that the accounts are open.

6. UPDATE: App is still almost useless.In general: Slow, won't load messages, won't send without finagling.

7. The product itself is very intuitive and Greg made it clear that OhMD is eager to adapt its services to the client's needs which is so essential in the fast-changing world of healthcare.

8. It takes forever to load, it freezes repeatedly, and most of the time I can't open and close it more than once without having to restart my phone.

9. Also is there even tech support because my doctors office doesn't even have contact info for tech support.

10. Specifically: OhMD deleted my chats and can't find my provider despite a conversation that's lasted weeks.

11. Looking forward to using this app for years to comeCan't complete sign up process because I never receive a text code.

1. Fix Patient Communication Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Patient Communication: Restarting the app will resolve most errors.
2. Update the Patient Communication App. Here is how:
   1. On Android goto PlayStore » Search for "Patient Communication" » Open Patient Communication » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Patient Communication » click "UPDATE".
3. Clear Patient Communication app cache: Clearing cached data will force your app to retrieve the latest data directly from Patient Communication servers.
   1. On Android, goto Settings » Apps » Select "Patient Communication" » click Storage » click "Clear Cache".
4. Check Patient Communication app permissions. If any of these permissions required to use your device's features are disenabled, Patient Communication might not work.
5. Uninstall and reinstall Patient Communication. If nothing else has worked, completely uninstall Patient Communication then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Patient Communication not working

2. Fix Patient Communication Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Patient Communication be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Patient Communication not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Patient Communication may not be able to connect to the Internet when running in the background.