Contact Cigna Health Benefits Customer Service

Why should I report an Issue with Cigna Health Benefits?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cigna to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use this app if your membership card displays and a personal reference number (xxx/xxxxx…).

2. Life can take you many places.

3. That’s why, at Cigna, we want to give you easy access to the services you need, wherever you are.

1. Uploading documents either doesn't work now or is very slow and needs to be attempted several time until it works.

2. Incomplete info on what documents to upload that resulted to them keep asking the missing information.

3. My Note 5 takes excellent photos and makes high quality scans, but your software only produces grainy black and white photos.

4. Now even if I take the photo beforehand and select it from the gallery, if doesn't upload it.

5. Review from 2020: The app has been updated and now it doesn't work at all.

6. Uploading images doesn't work and it is very frustrating.

7. When I upload the missing information, they ask again for the same info.

8. My conclusion is that this developer does exactly NO testing of this appIt crashes every time I try to add an invoice.

9. App keeps crashing just as you are about to upload a photo.

10. The claims took ages even if all the info and documents are complete.

11. I like the dact that I can attach pdf files alsoCrashes whenever trying to upload a receipt.

1. Fix Cigna Health Benefits Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cigna Health Benefits: Restarting the app will resolve most errors.
2. Update the Cigna Health Benefits App. Here is how:
   1. On Android goto PlayStore » Search for "Cigna Health Benefits" » Open Cigna Health Benefits » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cigna Health Benefits » click "UPDATE".
3. Clear Cigna Health Benefits app cache: Clearing cached data will force your app to retrieve the latest data directly from Cigna Health Benefits servers.
   1. On Android, goto Settings » Apps » Select "Cigna Health Benefits" » click Storage » click "Clear Cache".
4. Check Cigna Health Benefits app permissions. If any of these permissions required to use your device's features are disenabled, Cigna Health Benefits might not work.
5. Uninstall and reinstall Cigna Health Benefits. If nothing else has worked, completely uninstall Cigna Health Benefits then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cigna Health Benefits not working

2. Fix Cigna Health Benefits Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cigna Health Benefits be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cigna Health Benefits not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cigna Health Benefits may not be able to connect to the Internet when running in the background.