Contact Global Fitness Challenge Customer Service

Why should I report an Issue with Global Fitness Challenge?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cigna to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I also have a Samsung Galaxy Watch and the only way to sync is to use the Fitbit app, and install Health Sync to transfer data from Samsung Health to Fitbit...what a pain!Since the update I haven't been able to view my progress on any of bonus challenges.

2. The Fitbit sync does not bring any information over and there's no ability to try to manually sync once connected.

3. Please add Samsung support!!!!!!Doesn't accept many fitness tracking devices and requires everything to be manually logged anyway.

4. If it wasn't for my company fit challenge I would delete this ASAP.When I select to sync device, it crashes, so I can't even add a "wearable".

5. No sync for Samsung watch, have to use MapMyFitness and it does not work consistently.

6. If you change apps to look at fitbit or your log, when you come back to this app you have to wait 20 seconds for it to connect to be able to enter what ever the item is.

7. That means that either you end up double counting, or you dont get the bonuses.Inconsistent. For some reason this year, the app is not pulling data from my Garmin Connect app.

8. Doesn't sync to a connected sync app and usage is not very intuitive.

9. If I had a say, my company would use another provider.No option to use S Health or my Samsung Gear S3 for activity.

10. I can manually enter in my workouts, but what's from stopping anyone from lying here? I don't quite understand the concept, especially if this is going to be competitive.

11. Also... No way to break the connection.This app isn't pulling data from the "under Armour trackmyfitness" app even though it says their compatible.

1. Fix Global Fitness Challenge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Global Fitness Challenge: Restarting the app will resolve most errors.
2. Update the Global Fitness Challenge App. Here is how:
   1. On Android goto PlayStore » Search for "Global Fitness Challenge" » Open Global Fitness Challenge » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Global Fitness Challenge » click "UPDATE".
3. Clear Global Fitness Challenge app cache: Clearing cached data will force your app to retrieve the latest data directly from Global Fitness Challenge servers.
   1. On Android, goto Settings » Apps » Select "Global Fitness Challenge" » click Storage » click "Clear Cache".
4. Check Global Fitness Challenge app permissions. If any of these permissions required to use your device's features are disenabled, Global Fitness Challenge might not work.
5. Uninstall and reinstall Global Fitness Challenge. If nothing else has worked, completely uninstall Global Fitness Challenge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Global Fitness Challenge not working

2. Fix Global Fitness Challenge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Global Fitness Challenge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Global Fitness Challenge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Global Fitness Challenge may not be able to connect to the Internet when running in the background.