Contact MyBrightFi Customer Service

Why should I report an Issue with MyBrightFi Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Karrikin Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have tried 25 times now to have my identity verified and each time I'm sent back for RE-VERIFICATION! There is nothing wrong with my camera as ky phone is only two years old ajd there is nothing wrong with my driver's license either.

2. Then I went to reset my password and I put in my phone number and the last 6 numbers of my ss# and it could not find my account.

3. Avoid this app at all cost.Got verified, deposited money, next day they locked my account.

4. Publishers, is this the kind of service you would expect from a random banking app? If so, then you've come to the right place! If not, well: tough luck.ID verification is a joke.

5. I cant even replace the card and have money in account to replace it for $10.

6. Support has been responsive every time I've asked a question so idk why everyone else seems to be having a problem.

7. I tirned on and allowed permissions from camera and it keeps throwing an error code sating i havent done the permissions wen i have already.

8. My account has been locked due to suspicious activity and I can't do anything.

9. Took me 4 days to talk to someone after my account was locked and all they could tell me is that it was locked.

10. It's been four days and I can do is see that my deposits cleared .I cant buy food, gas or pay any bills.

11. The number with this company cant even get to talk to customer service.

1. Fix MyBrightFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBrightFi: Restarting the app will resolve most errors.
2. Update the MyBrightFi App. Here is how:
   1. On Android goto PlayStore » Search for "MyBrightFi" » Open MyBrightFi Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBrightFi » click "UPDATE".
3. Clear MyBrightFi Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBrightFi servers.
   1. On Android, goto Settings » Apps » Select "MyBrightFi Mobile" » click Storage » click "Clear Cache".
4. Check MyBrightFi app permissions. If any of these permissions required to use your device's features are disenabled, MyBrightFi might not work.
5. Uninstall and reinstall MyBrightFi. If nothing else has worked, completely uninstall MyBrightFi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBrightFi not working

2. Fix MyBrightFi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBrightFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBrightFi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBrightFi may not be able to connect to the Internet when running in the background.