Contact Pulse Customer Service

Why should I report an Issue with Pulse for Booking.com Partners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Booking.com Hotels & Vacation Rentals to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Available in 43 languages, our partner app offers a quick and easy way to communicate with guests, manage reservations, and grow your business from the palm of your hand.

2. Whether you run a resort or want to list your apartment, Pulse helps you manage your business on the go.

3. After guests check out, you can read and respond to their reviews directly in the app, plus analyze all feedback to better understand guest experience.

4. Select what updates you want to receive, from new bookings, cancellations, and modifications, to invoices, new promotions, and when you’re almost sold out.

5. Availability and rates can be adjusted easily to react to guest demand and secure last-minute bookings.

6. Also, uploading new photos directly from your phone can help attract more potential guests.

7. In just 2 taps, you can reply to guest requests or send a welcome message.

8. We made it even easier by letting you create and manage templates.

9. Quickly find, update, and share reservation details with your team, so everyone is up to date.

10. Get real-time notifications about every aspect of your business.

11. Introducing Pulse, the free app for Booking.

1. Really useless and makes it unnecessarily hard for partners to quickly assist guests.I had tried to use this site to put my proper day of terrible customer service time the same day I put my property online to go laugh I called back to get some help it was impossible the language barrier and they call you back from US kingdom what shows up on the phone they tell you they'll call you back to confirm where you at and it's a language barrier it's terrible trying to get some help just to learn the app it has been a terrible experience with this company maybe because I'm a small busiMy listed property wont load, so whats the point? It is showing messages that I deleted from my computer so obviously doesnt sync.

2. Also I don't know why now we can only check our bookings of the past month and not before thatVery unprofessional, poor service.. I've done commission payment on 5th june and I'm receiving mails to pay them again.. unable to talk to customer care also.. so ridiculous service.... scamming app in hotel sector.. all of our earning should be spent on paying double commission.

3. Worst app worst business modelDreadful ...doesn't work ..what's happened to booking.coms customer services since covid it's diabolical...used to be great but not anymore .plus trying to get me to refund guests vcc after they had the villa for a week and departed ! Then telling me it's a software issue their side ...complete NightmareApp has problems now.

4. 3 customer service representatives have failed to call me back to help me as a host.The worst platform to get bookings with high commission and inappropriate GST.

5. For me, the main improvement needed is the automatic translation in different languages while you write a message in your own language.I get no notifications of new bookings from the app, no emails or guest message notifications.

6. No customer service or secured bookings.

7. Dont botherOne month since i added my property out 7 bookings only 2 were real all fake bookings and cancellations.

8. App also keeps on crashing and they are just adding up the commission for the bookings that were cancelled.

9. The partners need to look on it and keep a close watch as I have been paying for the no shows too.Decent app, can do better.

10. It gets stuck on the messages page and home button doesnt work.

11. Next to Airbnb for example, no comparison regarding navigation and how easy to find what you need.

1. Fix Pulse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pulse: Restarting the app will resolve most errors.
2. Update the Pulse App. Here is how:
   1. On Android goto PlayStore » Search for "Pulse" » Open Pulse for Booking.com Partners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pulse » click "UPDATE".
3. Clear Pulse for Booking.com Partners app cache: Clearing cached data will force your app to retrieve the latest data directly from Pulse servers.
   1. On Android, goto Settings » Apps » Select "Pulse for Booking.com Partners" » click Storage » click "Clear Cache".
4. Check Pulse app permissions. If any of these permissions required to use your device's features are disenabled, Pulse might not work.
5. Uninstall and reinstall Pulse. If nothing else has worked, completely uninstall Pulse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pulse not working

2. Fix Pulse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pulse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pulse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pulse may not be able to connect to the Internet when running in the background.