Contact Helpling Partner Customer Service

Why should I report an Issue with Helpling Partner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Helpling to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app is available for cleaners working with Helpling in Australia, Singapore, France, Germany and Netherlands. ✔Manage Your Appointments: Choose to accept new bookings and change requests from existing customers. ✔Live updates about your jobs - including reminders about upcoming jobs and notifications of changes to any jobs. ✔Push customer notifications - you can now be notified about new customers by receiving push notifications.

2. Introduce yourself to new customers, ask questions about the booking and build better relationships by keeping the conversation flowing. ✔Calendar View: See all your confirmed jobs and job offers in the calendar view, including customer address, to help you manage your schedule. ✔Maps Integration: Individual job overviews contain a map with the customer location, to help you navigate between jobs.

3. Helpling Partner is the app for self-employed cleaners working with Helpling to receive and manage cleaning jobs easily via smartphone.

4. Click on the notification to see more information about the new customer in the app and respond quickly and easily from the app without using your SMS quota. ✔Chat feature - you can now chat with your customers directly from the app.

5. With the notification function, you receive live updates about your jobs on the go.

6. Whether at home on the sofa, or on the way to your next job, you can manage your business anytime and anywhere.

7. For any questions about the Helpling Partner App, please go to or write an email to apps@helpling. com.

1. If you do not want to pay, do not waste your time too.I like this app but first of all it would be better if we could receive the payment the same day of the service and not in the end of the month and second there's one thing that need to be fixed, when I go to set the "filter" I always put "max 5 kilometers" and everytime it go back to 8 kilometers and so I keep receiving requests from people who are very far from me instead receiving requests from people which are far max 5 km as I asked.Annoyed company, they hold money for their interest and they always said, they are waiting for bank to release the money, shameful of them, while we know it takes maximum 2-3 days for sepa transfer within Germany, I used to work with some customers direct because of this issue and I always get my payment in second day, this is really negative experiences, I'm working with them since 2021 but I can't r...

2. changed password, saved, no problem with login on browser, however on app "email address or password not recognized." bad service.Honestly I would have given this app more than 5 stars if possible, if not for any other thing, their customer's care are wonderful! Very respectful, gradually answer all your questions and always ready to help! Again, the app is user friendly! But i would have given the app one star if possible because 1.

3. Please do not allow customer to alter duration as and when they like, it is detrimental to cleaner for time spent going down and the actual work done.

4. Please be informed that as part timer, we take the time to go down to customer place, in this scenario, customer is staying at landed property.

5. After wasting so much time entering the app unsuccessfully, I decided to contact Helping and was informed that only users who pay a fee will be able to access the offers.

6. For example if you have a biweekly customer on one Monday and you just want to fill the remaining biweekly Mondays then that is not possible.

7. If you're unemployed, it's better than nothing but I'd recommend you focus on something else.The new update is crashing a lot! I already tried uninstalling and downloading it again but it won't allow me to go anywhere besides the notifications area and sometimes when opening the app again I'm logged out.

8. They charge to sign up, then they take 1/3 in commission and on top of that they have heavy fines if you're not able to make it last moment for any reason.

9. £8 = £14Agent allows change of duration for client on actual even though cleaner has confirmed on the duration.

10. I can only use the app in my browser.Here is an incomplete list of things I don't like about Helpling from a cleaner's perspective: 1)- You can't set your availability to biweekly.

11. Method of payment is poor, no fixed date at all, they pay you any time they like! So disgusting! 2.

1. Fix Helpling Partner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Helpling Partner: Restarting the app will resolve most errors.
2. Update the Helpling Partner App. Here is how:
   1. On Android goto PlayStore » Search for "Helpling Partner" » Open Helpling Partner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Helpling Partner » click "UPDATE".
3. Clear Helpling Partner app cache: Clearing cached data will force your app to retrieve the latest data directly from Helpling Partner servers.
   1. On Android, goto Settings » Apps » Select "Helpling Partner" » click Storage » click "Clear Cache".
4. Check Helpling Partner app permissions. If any of these permissions required to use your device's features are disenabled, Helpling Partner might not work.
5. Uninstall and reinstall Helpling Partner. If nothing else has worked, completely uninstall Helpling Partner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Helpling Partner not working

2. Fix Helpling Partner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Helpling Partner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Helpling Partner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Helpling Partner may not be able to connect to the Internet when running in the background.