Contact Sleep Time Customer Service

Why should I report an Issue with Sleep Time : Sleep Cycle Smart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Azumio Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. On top of it the app intermittently fails to record the sleeping time or randomly marks sleep efficiency as zero, The only reason I have this app on my phone, because this is the only all recognized by my company wellness program for sleep tracking, which means if it doesn't record my sleeping, I lose points/money.

2. I only am interested in an alarm and realistic sleep tracking so I will probably stick with the free version for the time being.it works ok as an alarm clock.

3. Look elsewhere.This app seriously needs an update! Nothing has been done on it since 2017! It worked OK until the last major Android update, and now it crashes about half the time, won't give a sleep report about every 4th time, and NEVER sounds the alarm.

4. Unfortunately, the glaring mistakes are that the soundscape will often shut off when it pleases and the alarm does not always ring in the morning! Huhe fail for a sleep app.

5. Love the soundscape to fall asleep to (even if it's only the one wave track) and the alarm that gradually wakes you up during your lightest sleep period.

6. Every time the app displayed the different sleep phases and showed different sleep efficiency.

7. The next morning, Sleep Tracker said i was in deep REM sleep at that time.

8. If you share a room and the other person gets up or walks around or simply comes to bed after you, it tracks that as lack of sleep.

9. It hasn't been updated in over 2 years, and constantly either crashes, doesn't make vibration/sound when the alarm goes off, and now even creates a noise when you turn it on that lasts until you fully close the app.

10. When you do set it, it sometimes forgets it was set and you lose credit for a full night's sleep.

11. If it does stay set, however, the graph of sleep quality is very helpful.

1. Fix Sleep Time Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sleep Time: Restarting the app will resolve most errors.
2. Update the Sleep Time App. Here is how:
   1. On Android goto PlayStore » Search for "Sleep Time" » Open Sleep Time : Sleep Cycle Smart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sleep Time » click "UPDATE".
3. Clear Sleep Time : Sleep Cycle Smart app cache: Clearing cached data will force your app to retrieve the latest data directly from Sleep Time servers.
   1. On Android, goto Settings » Apps » Select "Sleep Time : Sleep Cycle Smart" » click Storage » click "Clear Cache".
4. Check Sleep Time app permissions. If any of these permissions required to use your device's features are disenabled, Sleep Time might not work.
5. Uninstall and reinstall Sleep Time. If nothing else has worked, completely uninstall Sleep Time then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sleep Time not working

2. Fix Sleep Time Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sleep Time be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sleep Time not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sleep Time may not be able to connect to the Internet when running in the background.