Contact Q7 Sport Smartwatch Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I would love to know how to sync the watch with my phone...otherwise, I could just go get a regular fitness tracker if the phone menu items are not going to work.I just got it and I'm ready to send it back to the store.

2. My phone is currently connected via Bluetooth but the app itself does not connect directly to the watch.

3. I've read all the suggestions about how to make it work, I've tried it from 2 different phones just in case, uninstalled the app and reinstalled, powered off both watches and then only powered one back on, and nothing.I was gifted a Q7 smartwatch (not a Q7 sport smartwatch) for Christmas.

4. they are connected but calls and texts and "Find Phone" does not work at all.

5. EDIT: After manipulation, this watch connected after making sure Bluetooth and location services are enabled.

6. No calls are coming through, it doesn't even show that it's connected through the app even though they're connected by Bluetooth.

7. I really am happy with the quick response, well done!I didn't have any issues connecting my phone and syncing my information, however the firmware would not update after several attempts.

8. No calls are coming through, it doesn't even show that it's connected through the app even though they're connected by Bluetooth.

9. The issues we're having are similar to others: 1 - update doesn't load 2 - doesn't track steps properly.

10. I have tried to connect the watch using the only app available on the play store for the last two weeks with no success.

11. The firmware will not update, resets itself several times a day so it doesn't keep track of steps properly.

1. Fix Q7 Sport Smartwatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Q7 Sport Smartwatch: Restarting the app will resolve most errors.
2. Update the Q7 Sport Smartwatch App. Here is how:
   1. On Android goto PlayStore » Search for "Q7 Sport Smartwatch" » Open Q7 Sport Smartwatch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Q7 Sport Smartwatch » click "UPDATE".
3. Clear Q7 Sport Smartwatch app cache: Clearing cached data will force your app to retrieve the latest data directly from Q7 Sport Smartwatch servers.
   1. On Android, goto Settings » Apps » Select "Q7 Sport Smartwatch" » click Storage » click "Clear Cache".
4. Check Q7 Sport Smartwatch app permissions. If any of these permissions required to use your device's features are disenabled, Q7 Sport Smartwatch might not work.
5. Uninstall and reinstall Q7 Sport Smartwatch. If nothing else has worked, completely uninstall Q7 Sport Smartwatch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Q7 Sport Smartwatch not working

2. Fix Q7 Sport Smartwatch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Q7 Sport Smartwatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Q7 Sport Smartwatch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Q7 Sport Smartwatch may not be able to connect to the Internet when running in the background.