Published by The Saudi National Bank (SNB) on Sep 26, 2024

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Why should I report an Issue with SNB QuickPay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Saudi National Bank (SNB) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SNB QuickPay

1. Sa Saudi National Bank, nagsusumikap kaming maibigay sa aming mga kliyente ang pinakamahusay na karanasang digital sa QuickPay para sa kanilang mga interaksyon sa pagbabangko sa pamaraang digital, kahit saan, kahit kailan, nang hindi kinakailangang bisitahin pa ang branch.

2. At The Saudi National Bank, we strive to provide the best Quick Pay digital experience for our clients in their banking interactions digitally, anywhere, anytime, without the need to visit a Branch.

3. Transfer to the world within seconds through our Quick Pay Application which is designed to meet all your remittances needs 7 days a week and at any time of the day, and provides support to 7 languages.

4. Magpadala sa mundo sa loob ng iilang segundo sa pamamagitan ng aming QuickPay Application na idinisenyo upang matugunan ang lahat ng iyong mga pangangailangan sa pagpapadala ng pera, pitong (7) araw sa isang linggo, anumang oras ng araw, at sumusuporta sa pitong (7) mga wika. .

SNB QuickPay Customer Insights

1. The same message displays even changed the mobile device.I cant open my account it says connection error please try again..but my network is good..I need to send money..please fix this I can't transfer my bill to stc..I consume so much time try again and again..but it always get result an error..I'm trying to open the app since this week but I'm not able to open the app on my device I don't know what is the problem , App is always loading onlyI cant open my account, the app always says VPN is not allowed disconnect ur vpn in order to access on quickpay The problem is I don't even use VPN network 🤧🤧 VPN Connected VPN is not allowedPlease disconnect your VPN connection in order to access your OuickPay accountI'm really disappointed... I can't open this app.

2. Please fix this issue as soon as possible because we need this app to send money.When I log in it always appear "unexpected error"..even though how many time to log in..please fixed that issue especially we have our money to send for our family...its getting us stress and big problem..thank youSince 2weeks facing problems to login...reinstalled tje app but no use.... Displays "VPN is connected" .

3. Please fix this issue as soon as possible..Bad app keep showing message that I need to disconnect the vpn which I don't have now I can't access my app and pay my bills and send money fix the issueI can't open this app.

4. How on earth about my connection that i can even open lots of application on my phone? This makes me crazy!This Month of June, I can't open my Quickpay App because it says I'm connected to VPN even I don't use any VPN.

5. I cannot open my application, because it always says check my connection even i have used different connections already.

6. I also tried contacting its customer service representatives, but they said it is my connection problem.

7. Many times i tried to open but i was failed.

8. Always showing VPN connection.

9. I didn't use VPN please fix this issue thank you.

10. "VPN is not allowed" Please solve the issues.

Steps to Troubleshoot & Fix SNB QuickPay Issues

1. Fix SNB QuickPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SNB QuickPay: Restarting the app will resolve most errors.
  2. Update the SNB QuickPay App. Here is how:
    1. On Android goto PlayStore » Search for "SNB QuickPay" » Open SNB QuickPay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SNB QuickPay » click "UPDATE".
  3. Clear SNB QuickPay app cache: Clearing cached data will force your app to retrieve the latest data directly from SNB QuickPay servers.
    1. On Android, goto Settings » Apps » Select "SNB QuickPay" » click Storage » click "Clear Cache".
  4. Check SNB QuickPay app permissions. If any of these permissions required to use your device's features are disenabled, SNB QuickPay might not work.
  5. Uninstall and reinstall SNB QuickPay. If nothing else has worked, completely uninstall SNB QuickPay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SNB QuickPay not working


2. Fix SNB QuickPay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SNB QuickPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SNB QuickPay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SNB QuickPay may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I downloaded the app of the Snb mobile and snb quickpay but i cannot open it

    — by Valentine Jr. Ranque Lomibao 1 year ago